Service Dispatcher Location:

Scranton, PA Salary:

$24.00 - $26.00/hr. +

Benefits Benefits:

Health, Dental, Vision, Life, Vacation, PTO, Holidays Job Type:

Full-Time Typical Hours:

Monday - Friday, 7:30 AM - 4:00

PM Start Date:

ASAP Service Dispatcher Description Our client is seeking a Service Dispatcher to join their team. This role serves as a key operational partner to the Service Manager, supporting daily scheduling, technician dispatching, customer communication, and service execution. You will play a critical role in coordinating repair work, assigning technicians based on skill set and workload, and ensuring jobs are completed efficiently and on schedule. The ideal candidate is organized, proactive, and able to think ahead when managing schedules, technician capacity, and customer needs. Success in this role requires strong communication, problem-solving, and customer service skills, along with the ability to make real-time adjustments to keep service operations running smoothly. This is an excellent opportunity to join a collaborative, service-focused organization with long-term growth potential. Service Dispatcher Responsibilities Serve as the primary point of contact for incoming service requests and customer inquiries Schedule and dispatch technicians based on skill set, location, workload and service priority Build, manage, and optimize technician schedules to maximize efficiency and service capacity Review service requests and estimates to determine technician assignments, scheduling requirements, and job needs Coordinate with technicians throughout the day and make real-time scheduling adjustments as priorities change Track work in progress and provide updates on outstanding service requests Coordinate parts availability and help resolve scheduling or service-relates issues Communicate appointment details, service updates, and scheduling changes to customers Partner closely with the Service Manager on technician utilization, workflow planning, and service priorities Maintain accurate work orders, service records, and scheduling information Service Dispatcher Qualifications 2+ years of dispatching, scheduling, service coordination or related experience required Proven ability to build, manage, and adjust service routes and schedules required Strong customer service skills required About #twiceasnice Recruiting Across industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters - we align our interests with the long-term success of every placement. Need recruiting help? www.twonice.com

Pay:

$24.00 - $26.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): This role requires mechanical aptitude. How would you describe yours? What company is your dispatching/ scheduling experience from? The range for this role is $24.00- $26.00/ hour. Does that align with your salary expectations? Are you able to work onsite in Duryea, Pennsylvania?

Experience:

dispatching, scheduling, or service coordination: 2 years (Required) coordinating field service tech, installers or similar staff: 2 years (Preferred) automotive industry (not req.): 1 year (Preferred)

Work Location:

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