Ken Pollock Nissan is looking to add an Automotive Service Advisor to join their team. As a Service Advisor, you must be able to multi-task, work efficiently in a fast-paced environment, and maintain impeccable customer service. Why Work For Us? Ken Pollock Auto Group is NEPA's largest, family owned auto group. We value our employees and their contributions to the company's outstanding success and are eager to continue to have loyal, devoted, energetic and talented employees. In return, we offer a supportive work environment, competitive compensation, tools and education, and opportunity to advance your automotive career! Apply today and see what makes working for Ken Pollock Auto Group different!

Service Advisor Responsibilities:

Setting, confirming and preparing for appointments to expedite the customers' service experience Greeting customers in a time efficient and friendly manner Determining vehicle needs based on customer information, a vehicle walk-around and a technician's multi-point inspection Producing repair orders for customers with full transparency including cost and time estimates Communicating frequently with Technicians and Parts Associates to ensure timely completion of work Coordinates delivery of required repair action by successfully setting and managing customer expectations Maintains documentation, including PO, invoices, work orders, and reports. Strictly follows organizational safety standards Follow-up with customers on the status of their vehicle Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information

Service Advisor Qualifications:

1 year service advisor experience required CDK/ADP experience a plus! Nissan experience a plus! High School diploma / GED Strong desire to provide an exceptional customer experience Ability to achieve targeted goals Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills Valid in-state driver's license Clean driving record

Service Advisor Benefits:

Health, Dental, Vision 401(k) Enrollment Employee vehicle purchase program Full time, 40 plus hours per week Opportunity to work with a reliable, energy driven team! Promotion opportunity within company

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Shift:

Day shift

Experience:

Automotive Service Advisor:

1 year (Required)

License/Certification:

Driver's License (Required)

Work Location:

In person