Regional Service Manager (Automotive or Mobility-Industry) United Access L.L.C.
- 3.2 Pflugerville, TX Job Details Full-time $109,000
- $125,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Cell phone reimbursement Leadership training provided Vision insurance 401(k) matching Life insurance Qualifications High school diploma or
GED Driver's License Full Job Description Job Description:
Internal Applicants:
Please submit your application by Friday, May 15 .
Job Title:
Regional Service Manager Location:
Arizona or Texas preferred, please see location details below.
Report to:
VP
Sales & Service Compensation Range:
$109,000- $125,000 annually, plus performance-based incentive plan Position Overview The Regional Service Manager (RSM) is a hybrid, field-based leadership role responsible for supporting and elevating service operations across 20 stores within an assigned region.
This role partners closely with store-level General Managers and Service Managers to drive technician productivity, improve operational efficiency, and enhance the overall customer experience. As a key member of the service leadership team, the RSM acts as a coach, operational advisor, and technical expert, helping stores optimize processes, improve financial performance, and maintain compliance standards. This role requires a highly collaborative leader who can influence performance remotely while building strong in-person relationships across the region. Location & Travel Preferred location: Texas or Arizona, near a major metropolitan area with airport access Additional consideration may be given to candidates near: Albuquerque, NM; El Paso, TX ; Oklahoma City, OK; Memphis, TN; Orlando, FL; Southern California (San Diego, Orange County, Long Beach, San Bernardino) Must reside within a commutable distance to a United Access store Hybrid role combining remote work and in-field support Travel up to 40-50%, based on business needs (store visits, coaching, operational support) Relocation support may be provided for qualified candidates What You'll Do Regional Leadership & Store Partnership Partner with Store General Managers and Service Managers to improve daily service operations and performance Provide coaching, guidance, and hands-on support to service teams across the region Support hiring, onboarding, and development of service personnel (technicians and managers) Reinforce company values, safety standards, and service excellence expectations Operational Execution & Performance Management Monitor open repair orders (ROs) and purchase orders to drive timely completion, parts utilization, and profitability Analyze key service KPIs, including Billed Hours per Technician per Day (BHPTPD), productivity, and efficiency Identify performance gaps and implement actionable improvement plans at the store level Optimize technician scheduling and workflow using Salesforce and related systems Systems & Process Optimization Serve as a subject matter expert across systems including Dealer Team (DMS), Salesforce (CRM), and inventory platforms Support parts setup, inventory accuracy, and vendor integration to prevent duplication and improve efficiency Standardize and reinforce best practices across stores to improve consistency and scalability Financial & KPI Management Review monthly P&L performance for parts and service departments Track inventory utilization, parts performance, and service metrics Deliver insights and recommendations to Regional Vice Presidents and store leadership Training & Development Train and onboard new Service Managers Partner with the Training Team to ensure technician development and certification progress Conduct store visits to provide coaching, hands-on support, and team development Compliance & Safety Ensure adherence to NMEDA compliance requirements and documentation standards Support implementation and adoption of safety initiatives across the region Monitor and reinforce operational compliance through audits and store visits Collaboration & Communication Participate in weekly meetings with Regional Vice Presidents and Service Leadership team Communicate effectively with store teams via phone, email, and Microsoft Teams Share performance updates, insights, and best practices across the organization Education, Skills & Experience Education High school diploma or equivalent required; Bachelor's degree in Business, Automotive, or related field preferred Equivalent combination of education and relevant experience will be considered Technical training or certifications are a plus Experience 5+ years of experience in automotive, mobility, or service operations management Prior experience leading or supporting multi-location service teams preferred Strong background in parts and service operations, including technician productivity and workflow optimization Experience analyzing financials (P&L) and driving operational improvements General Manager or multi-unit leadership experience is a plus Skills Strong analytical skills with the ability to interpret KPIs and translate data into action Advanced systems proficiency (DMS, CRM, Excel, Salesforce, inventory systems) Excellent communication and interpersonal skills; high emotional intelligence Ability to influence and coach diverse teams across multiple locations Strong problem-solving, prioritization, and decision-making skills in a fast-paced environment Technical aptitude related to automotive or mobility equipment is highly desirable Additional Requirements Ability to travel up to 50% within assigned region Valid driver's license required Demonstrated commitment to safety, compliance, and continuous improvement
Compensation & Benefits Compensation :
The range represents the anticipated base salary for this role. Final compensation will be determined based on several factors, including geographic location, relevant experience, and internal equity. For positions filled in markets with geographic pay differentials, the range may be adjusted to reflect local market conditions. Benefits Medical Insurance
- Employer‑shared premium contributions Dental & Vision Coverage
- Employee‑paid plans available Life Insurance
- Employer‑paid basic life with optional voluntary life coverage 401(k) Retirement Plan
- 100% employer match up to 5% of contributions Paid Time Off (PTO)
- Accrued vacation based on tenure & sick plan Paid Holidays
- 9 observed holidays plus 1 floating holiday Corporate car rental discounted rates with approved partners Monthly Cell Phone Stipend Why Join United Access?
Join a mission-driven organization dedicated to improving mobility and independence for individuals nationwide. This role offers the opportunity to impact multiple locations, develop high-performing teams, and drive meaningful operational results . BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
