Automotive Service Advisor

Company Overview Tasca Automotive Group is a leading automotive retailer with new vehicle dealerships across Rhode Island, Massachusetts, and Connecticut. We proudly represent a variety of franchises including Ford, Lincoln, Chevrolet, and more, committed to providing exceptional customer service and high-quality vehicles. Job Description A Service Advisor's job description focuses on acting as the primary point of contact for customers, assisting them with vehicle service needs, and ensuring customer satisfaction. This role involves a blend of customer service, sales, and technical understanding. They help identify vehicle problems, recommend solutions, and manage the repair process, often serving as a liaison between customers and technicians.

Key Responsibilities:

Greeting Customers and Gathering Information:

. Accurately obtaining customer and vehicle data, listening to concerns, and asking clarifying questions. •

Identifying Service Needs:

. Evaluating vehicle issues, researching service history, and recommending necessary repairs and maintenance. Communicating with

Customers:

Explaining service options, providing cost estimates, and addressing customer questions and concerns.

Preparing and Managing Work Orders:

. Creating repair orders, writing descriptions of problems, and coordinating with technicians.

Scheduling Appointments and Managing Progress:

Scheduling service appointments, tracking repair progress, and notifying customers of any changes.

Ensuring Customer Satisfaction:

Addressing complaints, handling customer inquiries, and following up to ensure satisfaction.

Maintaining Positive Customer Relations:

Building lasting relationships with customers through excellent service and communication.

Sales and Sales Support:

. Presenting customers with service options and helping them understand the value of maintaining their vehicles. Collaborating with

Technicians:

. Communicating effectively with technicians to ensure accurate repairs and efficient workflow. Administering the

Service Department:

Ensuring proper documentation, record-keeping, and adherence to policies.

Skills Required:

Strong Communication Skills:

Effective verbal and written communication to interact with diverse audiences.

Technical Understanding:

Knowledge of automotive systems and processes, although not necessarily a requirement for all positions.

Customer Service Skills:

Patience, empathy, and the ability to handle difficult situations with professionalism.

Sales Skills:

Ability to present service options effectively and persuade customers to choose them.

Organizational Skills:

Ability to manage multiple tasks and prioritize effectively.

Problem-Solving Skills:

Ability to identify and resolve issues in a timely and efficient manner.

Computer Skills:

Proficiency in using computer systems for record-keeping, scheduling, and communication.

Knowledge of Automotive Repair Processes:

Understanding of the steps involved in diagnosing and repairing vehicles.

Job Type:

Full-time Pay:

$45,000.00 - $85,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person