Automotive Service Advisor / Writer - Ford of Boerne

Service Advisor Ford of Boerne | El Toro Auto Group Full-time position Ford of Boerne is seeking a motivated and customer-focused Service Advisor to join our high-performing service team. As a Service Advisor, you will serve as the primary point of contact between our customers and service department—ensuring a seamless, professional, and high-quality service experience from start to finish. Experience in automotive service advising is highly preferred. Responsibilities Greet customers promptly and professionally on the service drive Listen to customer concerns and accurately document service needs Write repair orders and communicate vehicle concerns to technicians Provide clear explanations of recommended services and associated costs Maintain consistent communication with customers regarding repair status and timelines Upsell recommended maintenance and services based on vehicle needs Ensure all work is completed efficiently and to customer satisfaction Coordinate with parts and service teams to ensure timely repairs Follow up with customers after service visits to ensure satisfaction and build long-term relationships Qualifications Previous Service Advisor experience Ability to work in a fast-paced, team-oriented environment Basic knowledge of automotive systems and maintenance Ability to multi-task and manage time effectively Proficiency with computers and dealership software (Xtime, DriveCentric, or similar is a plus) Valid driver's license What We Offer Competitive compensation with performance-based earning potential Health, dental, and vision insurance Paid vacation and holidays 401(k) with company participation Ongoing training and career development through El Toro University State-of-the-art, climate-controlled service facility At Ford of Boerne, we are committed to delivering exceptional service and creating a positive experience for every customer. If you are driven, customer-focused, and ready to grow your career with a winning team, we encourage you to apply today