Auto Parts Counter Sales and Service - Cedar Park, TX

Position Overview This position reports directly to the store manager. Counter II is required to perform any or all duties as assigned by management and provide all services necessary for successful sales environment including, but not limited to obtaining or receiving merchandise, totaling bill, accepting payment, and providing excellent customer service in a retail store environment by performing the following duties: Primary Job Functions The primary job functions include, but are not limited to: Responsible for answering phones in order to facilitate the processing of all invoice billing and order collection with a high degree of accuracy and speed Responsible for insuring special orders and transfers that are generated are completed in a timely manner - Handle money from customers and make change if necessary Write customer credits, core and defect returns Removes and records amount of cash in register at end of shift Ensure that each customer receives outstanding customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, answering phone within three (3) rings, and all other components of customer service Process work orders, invoices and other paperwork requiring company procedural knowledge Be a key holder if necessary (Responsibilities include opening/closing of store, as required) Be an alarm code holder, knowing how to are/disarm the alarm system Be on the alarm call list Knowledge of Purchase Order, and Return to Vendor processes Be able to create Sales Transfers and receive Transfer Orders Minimal management skills as required by absence of management staff Help with overview and training of Counter I and General Store Staff employees Ensure all cores and defects are returned in a timely manner Process special order and other paperwork requiring Level 2 administrative clearance Present a good image of the company through proper dress and attire Must participate in and complete company sponsored and supported training Attend training or use printed media to increase product knowledge Assist store staff with superior knowledge of products and industry in order to access special merchandise Consistently a leader in sales, both in dollars and percentage Maintain a satisfactory attendance record and appearance Performs other duties and assignments as directed by management Skill Requirements Ability to work well with others and assist customers cooperatively and courteously. Exemplary company work records, including attendance. Must be able to work in a high paced, busy atmosphere. Related experience in the auto parts business preferred. Must be able to follow oral and written instructions. Must have basic math skills including addition, subtraction, multiplication and division. Ability to read and write in English. Must successfully complete background and criminal history checks. Must pass a physical, human performance evaluation and a drug test. Good understanding of and adherence to company policies and procedures. Must maintain regular and prompt attendance Attitude that supports the Company's goals and values Experience Requirements One (1) to three (3) years related experience and/or training; or a combination of education and experience Education Requirements High school diploma or general education degree (GED); or equivalent combination of education and experience Certification Requirements Complete and pass ASE counterman certification to be considered for advancement #AL123