Steele GMC Round Rock is Hiring an Experienced Automotive Service Advisor! Steele GMC Round Rock is growing, and we're looking for an experienced and customer-focused Automotive Service Advisor to join our team. If you thrive in a busy dealership environment, know how to build trust with customers, and understand the importance of communication and follow-up, we'd love to hear from you. At Steele GMC Round Rock, we're building a service operation focused on exceptional customer care, strong processes, teamwork, and long-term customer relationships. We're looking for someone who takes ownership of the customer experience and wants the opportunity to grow with us. Why Join Us Health, Dental, Vision, and Voluntary Benefits 401(k) with company match Company-paid short-term disability insurance Life insurance Paid time off Ongoing training and professional development Opportunities for career growth Supportive, team-oriented work environment Established customer base and growing service operation Opportunity to build and grow your customer base What You'll Do Serve as the main point of contact between customers and the service department Deliver an exceptional customer experience from vehicle drop-off through completion Listen to customer concerns and create accurate, detailed repair orders Work closely with technicians and parts to coordinate repairs and maintenance Review inspections and clearly present recommended services, estimates, and timelines Verify warranty and service contract coverage Keep customers informed with proactive and timely updates throughout the repair process Obtain customer approvals and maintain accurate documentation Build long-term customer relationships through trust, communication, and follow-up Support dealership goals for customer satisfaction, retention, and service performance What We're Looking For 3+ years of automotive dealership Service Advisor experience preferred Experience working in a busy, high-volume service environment Strong understanding of dealership service operations and repair order processes Ability to confidently present maintenance and repair recommendations Excellent communication and customer service skills Strong organizational and time management abilities Comfortable communicating with customers by phone, text, email, and in person Strong follow-up habits and attention to detail Professional, positive, and customer-focused attitude Ability to work effectively in a team-driven environment Familiarity with dealership DMS and digital inspection systems is an asset GM dealership experience is an asset Valid driver's license with an acceptable driving record At Steele GMC Round Rock, a successful Service Advisor does more than manage repair orders. You'll have the opportunity to build relationships, earn customer trust, and grow your business while working alongside a team focused on delivering an exceptional service experience. If you're an experienced Service Advisor looking for your next opportunity and want to be part of a growing dealership that values customer experience, teamwork, and performance, we want to hear from you. Apply today and grow your career with Steele GMC Round Rock! Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto. Our commitment to inclusion drives us forward every day. Learn more about our company, culture, and career opportunities at www.steeleauto.com.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Referral program Vision insurance

Work Location:

In person