Job ID:

10359798 Posted today Back Cloverdale, VA, US Office High School or equivalent Full Time, Temporary $35-45 Experienced (Non-Manager) On-site Automotive and Parts Mfg First Shift (Day) Cloverdale, VA, US $35-45 Experienced (Non-Manager) Full Time, Temporary Automotive and Parts Mfg On-site Office High School or equivalent First Shift (Day) Apply Now Applied Job details

Position Title:

Service Administrator III Location:

Simmons Drive, Cloverdale, VA 24077

Pay Rate:

$35•45/hourly

Schedule:

Onsite | Monday-Friday | 7:30 AM•4:30 PM (Potential Overtime) Job Summary The Service Administrator serves as the first point of contact for customers, promoting exceptional customer service and supporting branch business growth. In this onsite position, you will be welcoming customers to the service shop, handling inbound service inquiries, creating and invoicing work orders, and assisting both service and parts teams as needed. Key Responsibilities Act as the first point of contact for customers via phone and in-person, delivering quality service and developing positive relationships. Assess customer needs, gather relevant information, and create basic work orders using appropriate systems. Provide status updates to customers regarding service events as requested. Open and complete work orders for service events, invoice completed work orders. Support the parts team during vacation periods or staffing shortages. Deliver prompt and courteous service, ensuring all interactions meet expectations for professionalism and accuracy. Ensure proper documentation of customer, equipment, and technical information in business systems. Translate customer complaints, troubleshoot issues using electronic service tools and procedures, and document repair validation and historical data. File warranty claims, analyze failures, communicate eligibility, and process accurate documentation for settlements. Utilize a suite of hardware and software tools for diagnostics, repairs, and data management. Escalate complex technical issues as necessary, ensuring seamless response and resolution. Qualifications & Competencies High school diploma or equivalent required; additional education or experience strongly preferred. Prior significant relevant experience or specialized industry skills (automotive preferred). Demonstrated excellence in customer service, especially within a service or automotive setting. Strong parts knowledge and inventory familiarity. Proficient with computers and electronic service tools. Outstanding verbal and written communication skills, adaptable for various audiences. Conflict management and problem-solving abilities. Customer-focused mindset and ability to build strong relationships. Directs work effectively by delegating and removing obstacles. Financial acumen for interpreting key indicators and making business decisions. Maintains trust through honesty, integrity, and authenticity. Top 3 Skills Customer service excellence (automotive industry experience highly preferred) Previous knowledge of automotive parts Strong computer proficiency Additional Details Onsite role based in Cloverdale, VA. Must be comfortable with a fast-paced, customer-focused environment. Flexibility for possible overtime based on business needs. Kelly Services is proud to be an Equal Opportunity Employer. 10359798 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.

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Share this job Copied url Link Copied Similar Jobs As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly ® . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. 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