Automotive Quick Lane Service Advisor Ted Britt Automotive Group - 3.0 Fairfax, VA Job Details Full-time 6 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Employee discount Life insurance Paid sick time Qualifications Customer communication Customer relationship building Client rapport building In-person customer service High school diploma or GED Experience working in the automotive repair industry Customer engagement Desktop applications Productivity software Guest rapport building Full Job Description Join the Ted Britt Automotive Group Team! We are looking for an experienced and customer-focused Automotive Service Advisor to join our Quick Lane location. This role is ideal for someone who excels in communication, thrives in a fast-paced environment, and is passionate about providing exceptional customer service. Responsibilities Assist customers with their vehicle service needs from check-in to delivery. Provide accurate cost estimates and repair recommendations. Coordinate repairs with technicians and communicate updates to customers. Review completed work and ensure customer satisfaction. Promote additional maintenance services and maintain profitability goals. Qualifications High school diploma or equivalent required; associate degree preferred. Minimum 2 years of experience as an Automotive Service Advisor or similar customer service role. Strong knowledge of vehicle systems, maintenance, and repair processes. Proficiency in dealership management systems (Reynolds preferred). Excellent communication, organizational, and multitasking skills. Ability to build trust and rapport with customers and technicians. Proficient in Microsoft Office and general computer applications. Valid driver's license with a clean driving record. Professional appearance and positive attitude. Compensation & Benefits Competitive base pay plus commission opportunities Medical, Dental, and Vision Insurance LegalShield Coverage Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance 401(k) with Employer Match Paid Sick Leave, Vacation, and Holidays Ongoing training and professional development Employee discounts on vehicles, parts, and services #ID26 #Ford PI286482345