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BA
BnB Auto repair
Automotive Service Advisor
Career Insights for Automotive Service Technician / Mechanic
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Scorecard
Based on Washington data
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What they do
An Automotive Service Technician or Mechanic repairs and performs maintenance on cars and smaller trucks; may conduct auto inspections.
$53,454 / year median in Washington
+7% projected growth
Job Description
Job Summary Join our dynamic automotive team as a Service Advisor, where you'll be the vital link between our valued customers and our skilled technicians. In this energetic role, you'll greet clients with enthusiasm, assess their vehicle needs, and provide expert guidance on repairs and maintenance. Your proactive approach will ensure a seamless customer experience, fostering trust and loyalty while driving service sales. If you thrive in a fast-paced environment and have a passion for automobiles, this is your opportunity to accelerate your career in automotive service management! Duties Welcome customers warmly and listen attentively to understand their vehicle concerns and service needs Prepare accurate estimates using estimating software, including auto estimating, collision repair, and mechanical diagnostics Recommend additional services through effective upselling techniques such as oil changes, tire services, brake repairs, alignments, suspension work, shocks & struts, air brake systems, transmissions, diesel engine repairs, and more Coordinate with technicians to prioritize repairs and ensure timely completion of services Manage service writing processes efficiently while maintaining detailed records of all transactions Handle cash transactions securely and accurately while providing exceptional customer service throughout the process Skills Proven experience as an automotive service advisor or in auto service management Familiarity with automotive diagnostics and repair procedures Proficiency in estimating software and computer-aided vehicle damage estimating tools Excellent client communication skills with the ability to explain technical issues clearly to customers Ability to upsell effectively by identifying customer needs for services such as oil changes, tire rotations, alignments, suspension work, brake repairs, and more Knowledge of automotive repair specialties including collision repair, transmission systems, diesel engines, air brakes, shocks & struts, and auto body repair Valid driver's license with a clean driving record; willingness to drive company vehicles when necessary Strong sales skills combined with outstanding customer service orientation Ability to handle cash transactions accurately while maintaining professionalism under pressure Join us as an Automotive Service Advisor and become an essential part of a team dedicated to delivering top-tier automotive care. Bring your mechanical expertise, sales acumen, and passion for cars to a role that offers growth opportunities and the chance to make a real impact on our customers' driving experiences!