RV Service Manager Valley RV Supercenter - 3.6 Kent, WA Job Details Full-time $100,000 - $150,000 a year 1 day ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Sales compensation planning Sales incentive & commission planning Estimating for automotive engine repair Financial statement analysis Auto service management Refund processing Profit & loss Driver's License Team management Financial statement interpretation Estimating for automotive air conditioning repair Warranty issues management Collision repair Claims data entry processing Profit and loss analysis Estimating for automotive body repair Estimating for automotive electrical repair Technical Proficiency Estimating for automotive brake repair Full Job Description A RV Service Manager drives the success of Valley RV Supercenter by leading our repair facility, optimizing technician productivity, and delivering top-tier customer satisfaction. We are seeking a high-performing leader with 3+ years of service management experience in the RV, automotive, or marine industry to uphold the quality and reputation of our service department. This role offers a competitive base salary plus an aggressive, uncapped commission structure.
Core Responsibilities Lead Operations:
Oversee daily workflow for technicians, advisors, and parts staff at Valley RV Supercenter.
Drive Efficiency:
Maximize shop billable hours, minimize comeback rates, and hit monthly revenue goals.
Jayco Brand Standards:
Ensure all repairs comply with Jayco manufacturing standards and quality guidelines.
Customer Champion:
Resolve complex client issues swiftly to maintain a high Net Promoter Score (NPS).
Warranty Management:
Process, submit, and audit Jayco factory warranty claims accurately and efficiently in conjunction with warranty processor.
Team Development:
Recruit, mentor, and schedule technicians to build/grow a highly skilled workforce. Earn RVTI certificate for Level 2 in order to be eligible to teach and train the course on site. Must become RVTI trainer/test proctor.
Staff/Team Member Compensation:
Develop staff compensation plans per position. Service advisors, service technicians, and parts staff members.
Requirements Proven Track Record:
3+ years managing a high-volume service department (RV experience preferred).
Technical Expertise:
Strong knowledge of RV systems, structural repair, and body repairs.
Warranty Experience:
Familiarity with manufacturer warranty platforms and pre-authorization procedures. Proficient with warranty claims process in collecting warranty reimbursement from the manufacturer. I.E Flat rate manual, warranty coding, submission.
Software Literacy:
Proficiency with Dealer Management Systems (DMS) like Tekion, Lightspeed, Dealertrack or similar. Proficiency with office software such as Excel/Google Sheets, Word/Google Docs.
Professional Standards:
Excellent communication, strong negotiation skills, and a valid driver's license. Must be drug free. Must be groomed and exhibit a professional appearance daily.
Financial/Accounting Literacy:
Must have the ability to read and understand a profit and loss statement. How profit is earned. Benefits & Perks Health, dental, and vision insurance. AFLAC available. 401(k) plan with a generous industry leading company match. Generous paid time off (PTO) and paid holidays. Jayco manufacturer training and certification opportunities. RVTI certification opportunities. Continued Education Employee pricing on RV and GMC vehicles Employee discounts on parts/service on your vehicle at the GMC dealership Employee discounts on parts/service on your vehicle at the RV dealership Family owned and operated dealership.
Job Type:
Full-time Pay:
$100,000.00 - $150,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance
