Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Automotive Service Advisor /
Service Writer Location:
West Bend, WI Schedule:
Full-time | Monday-Friday, 8:00 AM-5:00
PM Compensation:
Approximately $75,000 base salary plus team-based gross profit bonus potential. Strong performers can realistically earn $100,000+ total compensation. About the Opportunity AutoShop Recruiting is partnered with a trusted independent repair shop in West Bend, WI, to hire a strong Automotive Service Advisor / Service Writer. This is a growth-minded shop that is investing heavily in process, people, facility improvements, advertising, and a modern customer experience. This is not a sit-behind-the-counter role. The right advisor will be a confident communicator, strong salesperson, and active workflow partner who is comfortable moving around the shop, supporting inspections, presenting value clearly, and helping the team execute a high-accountability key-to-key operating model. What You'll Do Greet customers, answer phones, build trust quickly, and create a professional first impression Write repair orders, document concerns, and keep workflow organized in Tekmetric Support digital inspections, photos, videos, Rack Attack-style inspections, and customer education Present estimates clearly, overcome objections with integrity, and close needed repair and maintenance work Work closely with technicians, the general service team, and leadership to keep vehicles moving Help support daily Take 5 meetings, scripts, process discipline, and continuous improvement Drive average repair order, gross profit, customer experience, and team-based performance Stay active in the shop instead of waiting passively at the counter What We're Looking For Experience as an Automotive Service Advisor, Service Writer, Service Consultant, Assistant Manager, or Service Manager Strong sales ability with the confidence to present repairs and build value Comfortable with phones, customer updates, workflow management, and technician communication Leadership potential and willingness to help reinforce shop process and morning Take 5s Process-oriented mindset with openness to scripts, AI-assisted practice, DVI, and key-to-key operating systems High energy, accountability, professionalism, and team-first attitude Tekmetric experience is a plus; strong DVI/shop-management-system experience is also valuable Valid driver's license Shop Environment Independent repair shop serving West Bend since 2008 Monday-Friday hours with no weekend shop schedule listed 4 bays plus alignment rack and dedicated inspection hoist/rack Approximately 50 cars per week with recent revenue growth and significant upside Tekmetric shop management system ASE-certified technician capability and 36-month/36,000-mile TechNet warranty Services include diagnostics, electrical, brakes, A/C, suspension, alignment, maintenance, gasoline/diesel, 4x4, domestic, Asian/import, and European vehicles Compensation & Benefits Approximately $75,000 base salary, depending on experience Team-based gross profit bonus opportunity Realistic $100,000+ total compensation potential for strong performance 3 weeks PTO after 90 days 401(k) with 4% match Paid holidays Paid birthday off Health insurance plan is in progress; interim support may be discussed for strong candidates Occasional team-building activities such as escape rooms and baseball games How to Apply If you are an Automotive Service Advisor who can sell, lead, communicate, and thrive in a process-driven independent shop, we would like to speak with you. Apply today through AutoShop Recruiting. We are managing this search on behalf of our client. Brian Rhodes - Managing Partner brian@autoshoprecruiting.com 214-227-7177
