Lead Bike Shop Technician

Purpose:

To build, repair, service and salvage bicycles for the retail operation.

Required Hours :

Hourly position; Retail shop hours are Tuesday‐Friday (12 p.m. - 6pm), Saturdays (10am - 5 pm). May be requested to assist with volunteer projects during after shop hours. Hours may vary seasonally due to the volume and needs of the retail shop. Additional assignments, such as leading a class, may be available.

Primary Duties:

In your role, you will assume responsibility and accountability to: a. Ensure timely completion and quality of service repairs; b. When available build, repair and clean bicycles from the donated inventory in a cost‐effective manner, ensuring both the quality and safety of the bicycles re‐sold in the retail shop c. Provide training assistance to apprentices and volunteer mechanics on an as needed basis d. Ensure that all customers' requests and questions are properly addressed in a timely manner e. Operate the POS system and be knowledgeable in the physical management of the merchandise f. Maintain a clean and organized workbench and service area g. Salvage parts from the donated inventory of bicycles on an as needed basis h. Additional duties as assigned in the retail operation

Expectations:

You will be expected to creatively and consistently deliver superior customer service and at all times you will be mindful of conducting Freewheelin' Community Bikes' business with tact, integrity and uncompromising ethics. Understanding and utilizing processes, software and organization's mission; Promoting ideas and techniques that will enhance the organization's efficiency; Adhering to the values and guiding principles of Freewheelin' Community Bikes.

Physical Requirements:

Some lifting up to 50 lbs will be required and the ability to bend, stand, and file Must be able to stand for extended periods of time

Work Environment:

Retail bicycle shop and store front This role will require time spent in the warehouse space

Qualifications:

Experienced and competent in all areas of bike mechanics 1‐5 years of work experience in a professional bike shop; specifically, the area of bike Mechanics. Demonstrated organizational skills and attention to detail Strong oral and written communication skills Ability to empathize and a passion for helping people in difficult circumstances Positive and respectful to all in words and in deeds Understand and foster the working relationship between the retail and educational parts of the organization Familiarity with retail POS systems and computer proficiency is a plus

Required:

Background check

Job Type:

Full-time Pay:

$16.00 - $19.00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): How many years of retail and/or retail management experience do you have?

Experience:

bike mechanic: 1 year (Preferred)

Work Location:

In person