Window & Door Service Coordinator

Window & Door Service Coordinator Golden State Lumber is a family-owned company that has been in business since 1954. It is a company that recognizes that people are its most valuable resource and is looking for someone who will fit into the culture and strive to achieve the company's goals. Golden State Lumber has been voted among the Best Places to Work in the San Francisco Times for multiple years. Be a part of our team that is passionately driven, flexible and genuinely curious. We are looking for a full-time Window & Door Service Coordinator to join our team. In this role, you will serve as a primary point of contact for customers, service technicians, vendors, sales teams, and internal partners by coordinating service requests, scheduling appointments, providing updates, and helping ensure a high level of customer satisfaction throughout the service process. The ideal candidate is organized, proactive, detail-oriented, and able to communicate effectively in a fast-paced environment. Responsibilities /

Job Description:

Receive, process, and coordinate service requests for window and door evaluations and repairs. Schedule service appointments and support efficient routing and timely response to customer needs. Maintain accurate and up-to-date service records, including service history, customer interactions, work performed, follow-up actions, and customer information in company systems. Coordinate with service technicians to ensure they have the information, materials, and support needed to complete service tasks effectively. Communicate with customers regarding service request status, scheduling updates, and other relevant information. Address and resolve customer concerns and inquiries in a professional and timely manner. Collaborate with customers, vendors, sales teams, and internal partners to support a seamless customer experience from sale through service. Assist in the development and implementation of service procedures and standards to improve efficiency and customer satisfaction. Monitor service activity and performance metrics and help identify opportunities for improvement. Maintain current knowledge of window and door products, installation practices, and common service issues. Support training and onboarding of new service technicians and service coordinators, as needed. Perform additional duties and assignments as needed to support service operations and customer needs. Required Qualifications / Experience High school diploma or equivalent. 2-4 years of experience in customer service, scheduling, coordination, or a related role. Strong organizational, multitasking, and customer service skills. Strong communication skills and attention to detail. Proficiency in field service software and other web-based platforms. Ability to work effectively in a fast-paced, deadline-driven environment. Basic knowledge of window and door products, installation procedures, and common service issues. Ability to work collaboratively with customers, technicians, and internal team members. Preferred Qualifications Experience in the window and door industry or a related construction or building materials environment. Experience coordinating field service, scheduling, or customer support in a service-related role. What makes our Company a great place to work? Team atmosphere Casual work setting Dedicated long term employees Established business environment We have a great company culture and we value our employees and customers above all else. Compensation commensurate with experience. The company offers a generous benefits package for full-time non-union employees including: Medical Benefits Dental Benefits Matched 401k Matched 529 plan Student Loan Program Employee Assistance Program Paid Time Off Paid Holidays Paid Time Off to participate in a Volunteer Program Profit Sharing Bonus Employee sponsored tobacco cessation program Bonus and Commission plans based on position Join our Golden State family, and your first month of your Medical and Dental benefits are on us! Medical and Dental are effective the first of the month following your date of hire. Your cost for medical and dental benefits are based on the type of coverage you have as well as your payment tier. Golden State will cover the full cost for the first month of your medical and dental benefits. After the first month, your medical and dental premium contributions will be deducted out of your paycheck. Golden State collects information covered by the California Consumer Privacy Act.

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