Full Job Description Job Title:

Hot Tub Service Coordinator Company:

Northeast Factory Direct Job Type:

Full-time Northeast Factory Direct is hiring a Hot Tub Service Coordinator to help manage customer service requests, technician schedules, warranty claims, parts follow-up, and service communication for our hot tub department. This position is ideal for someone who is organized, dependable, good with customers, and able to manage multiple service requests at one time. Responsibilities Include

Scheduling hot tub service appointments.
Coordinating technician routes and daily service calendars.
Communicating with customers about service needs, appointment times, and follow-up.
Tracking service tickets from start to finish.
Working with manufacturers and vendors on warranty claims and parts.
Providing technicians with accurate job notes, photos, customer concerns, and parts information.
Maintaining accurate records in company systems.
Following up with customers and internal teams to make sure issues are resolved. Qualifications
Customer service, scheduling, dispatch, or administrative experience preferred.
Strong phone and email communication skills.
Excellent organization and follow-up.
Comfortable using computers, email, spreadsheets, and scheduling software.
Ability to stay calm and professional with customers.
Hot tub, pool, HVAC, appliance, plumbing, or field-service experience is a plus.

Schedule:

Full-time, Monday-Friday Pay:

Based on experience Northeast Factory Direct is looking for someone who can take ownership of the service coordination process and help deliver a better experience for our hot tub customers.

Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Work Location:

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