Job Description Position:

MAINTENANCE - POOL TECHNICIAN

Department:

Property Services, Maintenance Department Reports to:

Maintenance Manager Mission/Core Values:

OUR MISSION

\"To provide hospitality and service that makes the Grand Strand home\"

WHAT WE BELIEVE

We will make bold moves . We will have a bias to action . We will pursue excellence in the ordinary. We will develop an ownership mentality. We will focus first on what matters most. Summary /

Objective :

The primary function of the Maintenance- Pool Technician is to respond in a timely, efficient and effective manner to call-outs for all guest and property owner issues involving general maintenance and pool maintenance. To professionally, quickly and accurately assess the issue or problem and to provide a solution to get the job done as quickly as is feasible with as little disruption to the guest or property owner as possible. To become a valued and responsible member of the Maintenance Group. Responsibilities /

Essential Functions:

Please note that this is not a complete list of all required responsibilities and essential functions - but is meant to give specific examples of the scope of work. Work assignments may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Do general repairs on rental properties and offices as needed. Run errands i.e.… pick up supplies, make deliveries. Answer phones in a professional manner when working in the office. Know the basic functions of the computer as needed to enter work orders, check property notes, look up property owner information, compose/send/monitor emails. You will also be trained on our rental program, eZcare, and will have use of a tablet to remain in contact with the Maintenance Office while out in the field. Speak with owners or guests as needed. Always present a favorable representation of Garden City Services when dealing with guests, property owners, and service providers. Be on call or respond to after-hour calls as needed. Log calls on after hours spreadsheet per stated department process. Maintain a valid SC driver's license and a clean driving record. Clean and maintain hot tubs and pools as assigned by department leadership. Maintain the work truck and your office space neat and organized manner. Cut keys and check them. Hang or remove rental signs from properties. Move furniture in, out or around properties and the office as needed. Use dolly or lift and carry, sometimes-heavy items, such as, furniture, televisions etc. Be able to lift and carry up to 50 lbs. Carry and use ladders for repairing or replacing ceiling lighting & fans and for changing air filters Do any other general maintenance chores as needed and requested.

Pool Maintenance:

Clean and maintain pools and hot tubs. Monitor and adjust water quality and chemical levels in accordance with recommended levels. Daily pool cleaning and maintenance. Inspect pool equipment and coordinate repairs. Preferred Qualifications /

Competencies:

Competent in good office procedures … must be courteous and competent answering phones & taking messages and speaking with property owners and guests. Prioritizing time and tasks….. must use time wisely when out in the field and stick to tasks that have been assigned as well as ability to prioritize any urgent issues that come up. Organizational skills… ability to keep work orders and supplies organized and to follow-up timely on all issues/concerns that need completion. Sound communication and diplomatic skills…. To keep all involved parties up to date in a timely and appropriate manner regarding the status of property owner's problems, solutions to guest's issues etc. Attitude… it is of utmost importance to present a friendly, helpful and 'can-do' attitude at all times to everyone: team mates, property owners, guests, visitors, vendors etc. Initiative… possess the initiative and acumen to make sound decisions, solve problems, and follow through on solutions to get the job done. Knowledge… a sound background and knowledge of basic plumbing, electrical & carpentry is highly desired.

Position Type and Expected Hours of Work:

This is a full-time position. The successful applicant must be available to work Saturdays and well as full weekends during the busiest seasons, and to schedule personal time-off outside of May through September. Must also be available for after-hours, on-call duty as and when assigned, which requires responding to on-site after-hour call-outs.

Education and Experience:

Two + years of related experience and/or training, or equivalent combination of education and experience in a similar customer service/general maintenance atmosphere. Must have a sound background in and knowledge of basic plumbing, electrical and carpentry as it applies to general maintenance. CPO is not required but pool maintenance experienced is preferred. Garden City Realty / Garden City Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. 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