A Building and General Maintenance Technician performs building maintenance and appliance repairs for an apartment complex, housing division, residential center or business, as directed by a property manager.
Ensures complete guest satisfaction. Treats guests in friendly and helpful manner. Assists with preventative maintenance and completing work orders such as replacing ceiling tiles, light bulbs, patching vinyl etc. to maintain the hotel and keep the product quality to standard. Performs other preventative maintenance assignments on a scheduled basis such as "room care". Services the hotel's pool, including adjusting chemicals and cleaning filters, completing maintenance request forms and record logs. Assists in checking electrical systems such as air conditioning controls, television sets, lighting systems, and makes minor repairs and or replacement. Assists in checking and making minor repairs on general plumbing systems and fixtures such as pipelines, toilets and sinks, kitchen and laundry equipment. Refurbishes furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows and counters. Paints and finishes furniture and fixtures if needed. Responds in a courteous manner to all guest questions, complaints, and or requests to ensure strong guest satisfaction. Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly; be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures. Must be skilled in HVAC, boilers, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping. Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment. Must be willing and able to be responsive to complaints about maintenance and be willing and able to "pitch-in" and help co-workers with their job duties and be a team player. Maintains the building exterior and curb appeal for snow removal, lawn care, painting, and other gardening. Maintains all franchise standards and follow-up on inspection deficiencies. Investigates guest complaints. Participates on the hotel Safety Committee. Ensures that Quality Standards and Service are maintained for Property, Product, and People. Must be able to work all shifts. Assists in conducting the departmental operational audits and assists in developing corrective action plans. Supports hotel's training needs and efforts. Responsible for performing "other duties" as assigned by management.
SKILLS & TECHNICAL EXPERIENCE
Must have 2-3 years maintenance experience. Must be computer literate. Must be able to recognize potential safety hazards and security problems in the hotel and act upon each immediately. Must have thorough knowledge of all operating departments including rooms, front office, housekeeping, engineering, accounting, sales, food and beverage.
