This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Lead service delivery cabling engineers to ensure service levels, project objectives, schedules, and customer requirements are met.
Develop, implement, and instruct personnel on methodologies, criteria, procedures, and best practices for structured cabling installation, inspection, testing, termination, and documentation.
Provide guidance for cable tray, horizontal fiber and copper cabling, backbone multi-pair copper, multi-strand fiber optic cabling, telecommunications grounding systems, and associated connectivity hardware.
Develop and maintain quality assurance inspection criteria focused on quality, productivity, customer satisfaction, and compliance with installation standards.
Evaluate field inspection reports and identify corrective actions, process improvements, and opportunities to improve material and manpower utilization.
Initiate, monitor, and reinforce installation standards through on-the-job training, field coaching, and ongoing performance feedback.
Schedule and conduct BICSI Information Technology Systems Cable Installation Program training and other manufacturer or specialty training as required.
Keep personnel informed of TIA/EIA requirements and other applicable passive cabling industry standards.
Assist Cabling Managers and Cabling Group Managers with new technology implementation, related training, and adoption of updated cabling practices.
Provide passive cable infrastructure design support for project proposals and implementation efforts as required.
Develop workaround procedures to maintain quality assurance, productivity, and schedule performance during delays caused by other trades, customer actions, material shortages, or absenteeism.
Interface with customers and clients during project quality inspections, status meetings, and service delivery discussions; present information clearly and negotiate solutions as needed.
Assist with activities related to customer requirements, workforce planning, and human resource needs for the cabling team.
Facilitate customer relationship management and satisfaction while ensuring adnce to company policies, processes, and service delivery expectations.
Implement business processes and support process improvement initiatives that enhance customer service, operational efficiency, and overall delivery quality.
Complete monthly Safety Coaching Observations in accordance with company policy.
Support and enforce a comprehensive safety program consistent with the company's commitment to providing employees and customers with a safe and healthy work environment.
Pursue ongoing professional development through corporate, technical, or specialty training opportunities.

Required Clearance:

TS/SCI with polygraph. (#ts/sci) (#polygraph)\n

Required Qualifications:

High School diploma and 7 years of hands on Cabling experience.\n
Experience leading or supporting structured cabling, passive infrastructure, or network engineering activities in a mission-focused service delivery environment.\n
Knowledge of structured cabling installation, inspection, testing, termination, documentation, and quality assurance practices.\n
Ability to interpret and apply cabling standards, procedures, and customer requirements to support safe, compliant, and high-quality service delivery.\n
Demonstrated ability to coordinate with customers, project teams, and technical personnel to resolve issues, communicate status, and support project execution.

\nReady to join our team? today!\nOur Cabling Support Manager (TM3) (Government) earns $98,100- $156,900 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.\nJoining our team comes with amazing perks and benefits:\nMedical/Dental/Vision coverage\n401(k) plan\nTuition reimbursement program\nPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Pro-rated when working less than 40 hrs/wk.\nPaid Parental Leave\nPaid Caregiver Leave\nAdditional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement\nDisability Benefits (short term and long term)\nLife and Accidental Death Insurance\nSupplemental benefit programs: critical illness/accident hospital indemnity/group legal\nEmployee Assistance Programs (EAP)\nExtensive employee wellness programs\nEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber w available) and AT&T wireline phone\n

Weekly Hours:

\n40\n

Time Type:

\nRegular\n

Location:

\nColumbia, Maryland\nIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. 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