JC-527919

- Customer Service Technician\n

PROGRAM TECHNICIAN

$3,316.00 - $4,456.00 per Month\nNew to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date:

8/24/2026

Application Methods:

\nElectronic (Using your CalCareer Account) Job Description and Duties This is an onsite opportunity to be part of a dynamic Lottery team working in a growing prize payment program to enhance the customer experience in Rancho Cucamonga, San Bernardino County! The Customer Service Technician is a member of the Finance team and is responsible for performing a variety of specialized semi-technical duties in service to Lottery winners, players, and retailers. This position also performs routine, semi-technical duties related to validation and payment of claims for California State Lottery prizes. This position requires a current Program Technician exam. If you need to take the exam or if your score has expired, click here to gain list eligibility. This position is headquartered at the Rancho Cucamonga . This position is not eligible for telework. When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery? People are drawn to the Lottery because we:

Are an energetic, creative, and talented team\n
Value diversity and inclusion in the workplace\n
Empower team members to bring their knowledge, expertise, and innovation\n
Recognize individual and team contributions\n
Support the importance of work-life balance\n
Invest in the professional development of our team members\n
Are dedicated to preserving our environment by lowering our carbon footprint May consider a Training & Development assignment.

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate's ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under \"Minimum Requirements.\" It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours for Personal Leave hours each month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the .

Working Conditions Schedule:

8am to 5pm Monday through Friday Minimum Requirements\nYou will find the Minimum Requirements in the Class Specification.\n

PROGRAM TECHNICIAN

Additional Documents\nJob Application Package Checklist Position Details\nJob Code #:

JC-527919

\nPosition #(s): 358-221-9927-011\n

Working Title:

Customer Service Technician\n

Classification:

PROGRAM TECHNICIAN

\n$3,316.00 - $4,456.00 A\nNew to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of

Positions:

1\n

Work Location:

San Bernardino County\n

Telework:

In Office\n

Job Type:

Permanent, Full Time Department Information The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state organizations that is a revenue generator, not accepting taxpayer dollars from the state's general fund. Our mission is to provide supplemental funding for California's public schools and colleges. We are passionate about creating a better tomorrow - one child at a time. The mix of talented people within our workplace reflects the rich diversity inherent within the State of California. We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming. We believe in California For All. In fiscal year 2024-25, the California Lottery generated sales of more than $9.2 billion with approximately $1.9 billion earned for California public schools. Lottery products are sold at more than 23,000 retail locations throughout the state, from independent neighborhood shops to convenience stores, liquor stores to supermarkets, and more. Retail product offerings include an average of 52 fun and entertaining Scratchers® games and several draw games, including jackpot games such as Powerball®, Mega Millions®, and SuperLotto Plus® and daily games such as Fantasy 5 and Hot Spot®.

Department Website:

http://www.calottery.com\nSpecial Requirements\nThe position(s) require(s) a Background Investigation be cleared prior to being hired.\nThe California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.\nIf you are basing your eligibility on education, (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts will be required upon appointment. Please redact birthdates and social security numbers.\nApplication Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date:

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