SUCCESS AT WESTERN STATES

Western State's culture is based on passion for our Vision and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for

EXCELLENCE

in all we do and are proud to be a \"play to win\" organization. We act with

INTEGRITY

in each and every decision we make. Our People and

TEAMWORK

drive a fun and engaging culture. We are

ACCOUNTABLE

as individuals and as an organization. We drive

INNOVATION

by challenging the status quo and embracing change.

ESSENTIAL FUNCTIONS

Under supervision, performs routine maintenance on generator packages, industrial engine packages, and electric power generation system components, including both Caterpillar and non Caterpillar branded products.\nAssists senior technicians with load bank testing including cabling and cable termination.\nPerforms basic troubleshooting and repairs.\nAssists EPG Field technicians and EPG Specialty Field Technicians as required.\nPerforms detailed inspections on electric power generation and industrial engine products.\nPrepares service reports that accurately documents activities, issues and up-sell opportunities.\nPrepares required documentation including work orders, parts lists and time cards in an accurate and timely manner.\nConducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image.\nAdheres to all customer requirements while on job site.\nAdheres to all customer care standards.\nActively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.\nMay accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.\nWork within and promote corporate vision, mission, and values of the organization.\nPerforms other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES

Excellent customer service skills.\nAbility to work overtime with minimal notice required.\nAbility to travel frequently with the potential of overnight stays.\nKnowledge and use of Microsoft computer products or other comparable systems required.\nAbility to establish and maintain effective working relationships with others to include customers, vendors, employees and the public.\nKnowledgeable in electric power generation systems.\nConsistent attendance.

EDUCATION AND EXPERIENCE

Proof of high school diploma or General Education Degree (GED).\nAssociate Degree from an accredited vocational school preferred or comparable work experience required.\n3 years experience with troubleshooting and maintenance methods for \"Power Systems\" products required.\nMust own required tools.\nMust meet DOT requirements.\nMust be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS

Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting.\nAble to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach.\nMust be able to meet all safety requirements for applicable safety policies.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification. This role is designated as safety-sensitive. 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