Key Responsibilities:

Able to perform installation, calibration, repairing and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams
Able to perform equipment upgrades
Able to work independently
Develop strong customer relationships at multiple levels in the customer organization.
Manage customer's expectations
Manage day-to-day service activities at assigned customer sites
Work with end users to schedule work tasks as required
Report and track activities including installations and equipment issues
Perform preventative and corrective maintenance tasks as necessary
Compiles data for and prepares regularly scheduled or special reports, analysis, and statements.
Interfacing with customer on technical matters
Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results.
Process experience desired to be able to run and perform basic process troubleshooting
Drives key projects to improve equipment performance
Travel as needed to support customers
Drives key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations
Support other projects as assigned by management
Other duties as assigned

Requirements:

Five or more years experience as the field service engineer role dealing directly with customers, preferably in the semiconductor industry. Other experience level can be considered.
Associates degree in electronics or equivalent experience in the electronics field
May require domestic or international travels, as required
Ensures all safety requirements are satisfied and current as per local and corporate requirements
May need to support shift schedule as assigned by management

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