Job Description:

Receives service calls from customer. Determines customer need or problem and responds accordingly. Helping a tool installation at customer site with Engineers Supporting a software cording and modification for software engineers May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site. Performs preventative maintenance on Company products. Establishes and manages a local maintenance service structure. Inspects and evaluates customer usage of Company products. Provides training to customers in usage and maintenance of Company products. Provides application support on Company products to customer. Provides training to other Company field service engineers as needed. Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner. Receives follow-up and additional training on Company products in Japan. Effectively communicates with Japan headquarters' engineers regarding the product applications, technical issues, etc.

Qualifications:

Japanese skill is required. Degree in Electrical Engineering, Mechanical Engineering or equivalent combination of education and experience. Received previous work experience in a similar position Use of hand tools, electronic diagnostic equipment, test fixtures equipment. General office equipment including phones, personal computer, email, fax, copier and includes pager and mobile phone. Software includes the use of Windows operating system & MS Office.

Job Type:

Full-time Pay:

$80,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Health insurance

Work Location:

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