Field Service Engineer III

Field Service Engineer III at

CANON U.S.A. INC

in BoiseBoise, Idaho, United States Job Description Field Service Engineer III Location US-ID-Boise Company Canon U.S.A., Inc. Requisition

ID 34295

Category Field Service Position Type Full-Time Workstyle Full-Time On Site About the Role Are you seeking an opportunity to work with today's most advanced thin film processing tools? Anelva tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. We have an exciting opportunity inBoise, IDto directly interface with customers to support their Anelva equipment in the field, which includes troubleshooting and installations. This position performs technical support of high vacuum equipment for PVD and related robotics. The individual must understand and have experience with vacuum technology, general practices, and procedures in the semiconductor industry and successfully perform field service duties in a customer's clean room. Position provides on-call technical support, which may require off shift work. This positionrequires full-time presence at your assigned office(s)/worksite(s)/territory. Your Impact

• Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time
• Troubleshoot hardware and software related issues and implement solutions
• Collect data for software related issues and discuss with headquarters in Japan
• Accurately document all maintenance activity and provide field service reports
• Install equipment control software and maintain record of software revision history
• Participate in the installation of equipment at customers' sites
• Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work
• Provide training and assistance to customer engineering team
• Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees,
• Escalate serious or complicated repair problems to senior level team members Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include

COVID-19

vaccination and other measures relating to

COVID-19

NOTE:

The position requires working a 12 hour day shift on a compressed schedule, alternating between three-day and four-day work weeks.

About You:

The Skills & Expertise You Bring

• Associates degree or equivalent experience required, Bachelor's preferred plus 4-5 years of related experience including at least 2 years of experience working on vacuum equipment
• Candidates without AS or BS may be considered with equivalent experience in the same field
• Multi chamber cluster systems and robotics experience is highly preferred
• Ability to understand electrical and mechanical drawings for troubleshooting
• Experience with PLC and other software applications is a plus
• Ability to work independently following 3-6 months of on the job training
• Must have analytical skills for problem analysis and resolution
• May require upwards of 25% car, air and overnight travel (valid driver's license and acceptable driving record necessary)
• Decide on problem solving road map and follow methodical means to resolution
• Decide and recommend spare and consumable parts for PM's and repairs
• Job will require international travel for training
• Valid driver's license and acceptable driving record necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
• Requiresability to work flexible shifts, including compressed shifts as needed to meet customer requirements
• Requires ability to lift approx. 50 lbs.
• Bilingual Communication skills helpful but not required. (Japanese/English)
• Substantial amount of standing, walking, typing, grasping, talking and hearing.

Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder. The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses) The work Environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways. The work environment may include working... For full info follow application link. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

Job Posting:

2527303

Posted On:

Apr 13, 2026

Updated On:

Apr 13, 2026