Field Service Engineer

Summary:

We are seeking a dedicated Field Service Engineer to lead end-to-end failure investigations of robotic systems and provide technical support for vacuum robots. This role involves performing forensic analysis, supporting robotic installations, and maintaining high-vacuum performance in semiconductor process equipment.

Responsibilities:

Conduct end-to-end failure investigations of robotic systems, including mechanisms, motors, cables, connectors, encoders, electronics, and software. Perform forensic teardown, non-destructive and destructive analysis, and controlled replication of failure conditions. Distinguish symptoms, mechanisms, and root causes under incomplete or conflicting data. Utilize 5-Why, Ishikawa, fault-tree, and hypothesis-testing methodologies. Identify multi-factor root causes for robot handling errors, motion failures, communication faults, and vacuum system abnormalities. Validate root causes through data, experiments, and repeatability. Write and review detailed failure analysis (FA) and RMA reports, ensuring clear documentation of root cause, corrective action, and prevention measures. Provide technical support to OEM and end users via phone, email, and in person. Assist with installation, commissioning, and servicing of vacuum wafer-handling robots. Perform preventive and corrective maintenance, including robot motion system service and precision alignment. Support wafer-handling accuracy, end-effector alignment, and high-vacuum performance. Serve as a technical resource for OEM and end users. Manage escalations with structured communication, detailed action plans, and complete resolution. Compile service data into customer-ready reports and presentations using CRM and other reporting tools. Lead system upgrades, retrofits, installations, and multi-tool deployments.

Essential Skills:

Strong mechanical and electronics troubleshooting skills. Experience analyzing logs and diagnostic data to identify vacuum robot system faults. Proven ability to write, review, and present failure analysis and RMA reports. Experience communicating with end users and OEM engineering teams and managing escalations. Proficiency with CRM software and customer-facing documentation. Ability to travel domestically and internationally. 5+ years of field service experience supporting semiconductor equipment, robotics, automation, or high-precision electromechanical systems.

Additional Skills & Qualifications:

Hands-on semiconductor fab experience, including cleanroom protocols and contamination control. Knowledge of high-vacuum systems and wafer-handling robotics. Experience with robot software, motion control systems, and automation software. Familiarity with structured problem-solving methodologies (8D, 5-Why, Ishikawa). Experience supporting high-volume manufacturing environments. Job Type & Location This is a Permanent position based out of Bedford, MA. Pay and Benefits The pay range for this position is $85000.00 - $120000.00/yr. Full benefits, generous PTO Workplace Type This is a fully onsite position in Bedford,MA. Application Deadline This position is anticipated to close on May 25, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.