Field Service Engineer

Job Description Who You Are The Field Service Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting, programming, or maintenance services for FANUC robots and related system equipment on an emergency or unscheduled basis. The Field Service Engineer must be able to travel to a customer site at a moment's notice and remain onsite for the duration of time required to perform the troubleshooting and repair functions. The assignments may involve long hours, nights, weekends, and holiday work. This position requires complying with FAC and customer schedules, work rules, and conduct standards. The ideal candidate is a customer-focused, problem-solver with a "service first" mindset who has experience with FANUC technology. How It's Done Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline. Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices. Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system. Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability. Complete customer calls to understand the required parts and software needed for the visit. Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing. Maintain a service tool kit and documentation to facilitate rapid customer response. Participate in the on-call rotation for after-hours service support. Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections. Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met. Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty. Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis. Travel to customer sites as required (~80%). What You Need High School Diploma or GED Associate's Degree or equivalent technical education; or equivalent relevant experience. Minimum three years of experience working in a related environment with robotics integration, installation, or service repairs. Experience with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair. Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation. Previous experience with FANUC robots, controllers, and equipment on R30iB and R30iA control platforms. Must have or be able to obtain a valid driver's license. Must be able to drive throughout the organization's service area for business as required. What Would Be Even Better Bachelor's Degree in related field. Customer-focused with strong communication and presentation skills. Ability to analyze customer issues and find resolutions quickly. Knowledge of older robot controller platforms is a plus. Ability to work safely and effectively within OSHA Laws. Able to work at customer sites with little direct supervision. It's Your Move At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration-and we're excited to invite talented individuals like you to explore what's possible with us. Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics. If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you! We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees: Medical, Dental & Vision Insurance 401(k) Retirement Program Life Insurance Short-Term & Long-Term Disability Plans Tuition Reimbursement Wellness Program Flexible Spending Accounts Employee Assistance Program Flexible Benefit Dollars Generous Holiday & Vacation Program Sponsorship will not be provided for this position Equal Opportunity Employer, including disabled and veterans.