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Field Service Engineer
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Moore Nanotechnology Systems, LLC
Swanzey, NH (In Person)
Full-Time
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Job Description
About Us Moore Nanotechnology Systems is a global leader in the design, development, and manufacturing of state-of-the-art ultra-precision machining systems for the production of advanced optical components in consumer electronics, aerospace, lighting and the medical and automotive sectors. We attribute our success to our highly skilled and diversified workforce that shares a passion and common vision for excellence. We remain focused on the continuous development of new products and value-added services to meet the needs of our customers. When joining Nanotech, you will join an outstanding company and collaborative team that is committed to hiring people who are aligned with our culture. Recognized four consecutive years as one of the Best Companies to Work for in NH. Job Summary This position is responsible for all phases of field service support. While the primary focus of this position will be related to the machine tool sector of our business, MNTS is a dynamic Company and therefore the responsibilities and functions of this position will evolve as the Company continues to grow. Core Responsibilities Field engineer capable of installing and/or repairing selected machines that our company offers. This includes 30%- 50% travel to customer facilities (could be on short notice). May need the guidance of a senior engineer. Experience in all forms of electrical/mechanical assembly, diagnosis, troubleshooting, machine operation, programming, maintenance and repair. Provide support to customers via telephone, email, remote connection (i.e. Team Viewer), and the dispatch of replacement/repaired parts. Establish a strong supportive relationship with our customers while promoting Moore Nanotech in a positive manner. Follow up promptly with customers as necessary to ensure complete satisfaction. Responsible for accurately quoting service jobs and parts (may require assistance). Compile and maintain centrally (server) located, accurate documentation files pertaining to all aspects of service activity including entries in the CRM system. Provide basic training to customers relating to machine operation, Accurately complete and submit trip expense reports in a timely manner. Ensure that best practices are observed and utilized for electrical and general safety requirements. Adhere to and meet strict production/repair schedules through personal time management, planning of tasks, coordinating any necessary support resources, parts/equipment availability, etc. Pro-actively interface with all departments as required assuring transfer of product quality issues/concerns inclusive of potential enhancements or cost savings schemes, recognized through daily operations of field service. Provide any known or suspected information regarding potential new sales opportunities to the Sales Department. Ensure that any specific information learned from customers, or while at customer sites, is held in confidence within Moore Nanotech and treated with discretion. Follows safety rules and uses appropriate personal protective equipment (PPE). Perform other duties as assigned.