Birmingham, AL Business Unit:

Draeger, Inc.,

Job-ID:

1315\n

Location:

Telford\n

Function:

Service\n

Work Location:

Field Service\n

Employment Type:

Permanent The Job Responsibilities The Biomed Field Service Engineer II is a field based position covering the greater Birmingham area. You must live in the territory. This position is eligible for a company vehicle with personal use allowed. Provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites. Operates with a high degree of independence and minimal oversight. Drives customer satisfaction through consistent achievement of service metrics and professional engagement with customers and stakeholders. Follows company procedures and maintains accountability for assigned assets, including vehicle, inventory, and test equipment. Contributes ideas to support a team's effectiveness and provides occasional field support to adjacent team members as business needs require. Performs preventative maintenance and recall service for all models withinthe territory. Performs work independently with occasional outside support.\nDiagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models. Works on repairs that are moderately difficult, guided by defined and documented processes. Performs work independently with only occasional outside support.\nInstalls new medical devices, demo units and loaners per OEM standards. Able to install independently in all instances.\nLeverages available technology to manage service orders, accesscustomerand equipment information, accurately document completed service workpromptly,andutilizetechnical documentation and diagnostic tools. Ensures efficient service order management to consistently deliver high-quality service to Drager customers.\nConsistently achieves assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards.\nMaintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards.

Ensuretimely,accuratedocumentation, rapid correction of errors, andappropriate engagementwith Quality to meet regulatory and company requirements.\nMaintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities. Reports damage, loss, or required maintenance in a timely manner.\nWork at varying locations, travel asrequired, and adjust work hours, includingnonstandardbusiness hours, to meet customer and business needs.\nOccasionally responsible for up-skilling new team members. Your Qualifications Must have a valid drivers license and acceptable driving record.\nMust be available to work non-standard hours.\nAssociates in Electronics or related discipline or equivalent combination of education and experience.\nMinimum of 2 to 4 years of experience - biomedical or electronic field service\nExperience working independently while reaching assigned goals.\nStrong customer communication skills.\nComputer networking experienceis preferred.\nAble to review service history and device log data to achieve repairs.\nEffective communicator with internal and external customers.\nAble to interpret technical documentation to diagnose and resolve equipment issues.\nProficient with Microsoft Office and other business systems.\nWorks independently and manages multiple priorities.\nCustomer focusedwith a strong learning orientation.\nDemonstrates effective planning and execution skills Drager Benefits At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include: Medical, dental, and vision insurance\nLife, short- and long-term disability coverage\n401(k) with company match\nOver 4 weeks of paid time off, plus holidays and parental leave\nFlexible spending accounts and employee assistance program Select locations also offer free parking, an on-site gym, cafeteria, and game room. Talk to your Draeger recruiter to learn more! Who we are We're hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle \"Technology for Life\". Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario. Draeger is an Equal Opportunity Employer. Interested? 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BioMed Field Service Engineer II - Birmingham, AL