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Job Description
Job Title:
Field Service Engineer III Job Description The Field Service Engineer III role focuses on solving the most complex technical challenges in the field, acting as an experienced escalation point for system performance, reliability, and integration issues that others cannot resolve. You will take deep technical ownership of advanced vacuum-based systems, particularly Ion Beam Deposition equipment, and play a key role in protecting customer trust, accelerating recovery from critical events, and driving product and process improvements across the broader engineering organization. This position is ideal for an engineer who seeks high autonomy, extensive hands-on work, and visible impact on both customer success and product direction. Responsibilities Lead the most complex installations, upgrades, and field escalations involving Ion Beam Deposition systems when standard procedures are insufficient, ensuring full restoration of system performance. Diagnose and resolve multi-disciplinary system issues across vacuum, motion, electronics, controls, and software using structured, data-driven root cause analysis methods. Drive corrective and preventive actions that address underlying issues, ensuring solutions are robust, thoroughly documented, and clearly communicated to engineering and product support teams. Serve as a trusted technical advisor to customer engineering teams by providing expert guidance on system optimization, operational stability, and best-practice usage of advanced vacuum-based equipment. Act as the primary on-site escalation authority for assigned customer accounts, independently prioritizing issues based on customer impact, production urgency, and overall business criticality. Partner closely with Engineering, Operations, and Product Support to improve system serviceability, enhance reliability, and reduce installation and commissioning cycle times. Develop clear, detailed service documentation, including procedures, troubleshooting guides, and best practices, to support knowledge sharing and reduce repeat escalations. Support live installations and commissioning activities at customer sites, ensuring systems meet performance specifications and customers receive effective training on operation and maintenance. Contribute field insights and feedback that inform product design improvements, reliability enhancements, and future service strategies. Travel between customer sites and factory locations as needed to support training, installations, escalations, and continuous improvement initiatives. Essential Skills At least 8 years of experience as a hands-on Field Engineer working on complex technical systems. Bachelor's degree in Electrical Engineering or Mechanical Engineering. Strong experience with vacuum technologies, including turbomolecular pumps, dry mechanical pumps, cryogenic pumps, helium leak detection, residual gas analyzers, and vacuum instrumentation. Advanced experience supporting complex vacuum-based systems in cleanroom environments. Proven ability to lead complex installations, upgrades, and escalations for capital equipment or similar high-technology systems. Demonstrated expertise in diagnosing and resolving multi-disciplinary issues spanning vacuum, motion, electronics, controls, and software. Ability to perform structured, data-driven root cause analysis and implement effective corrective and preventive actions. Strong communication skills to serve as a technical advisor to customer engineering teams and to clearly document technical solutions. Ability to work independently in the field, prioritize multiple issues, and make sound decisions under time pressure. Willingness and ability to travel between factory locations and customer sites as required. Additional Skills & Qualifications Experience working with Ion Beam Deposition systems or similar advanced vacuum deposition equipment. Experience in developing or improving service procedures and technical documentation for complex systems. Experience collaborating with cross-functional teams, including Engineering, Operations, and Product Support, to improve product reliability and serviceability. Familiarity with cleanroom protocols and best practices for operating and maintaining vacuum-based tools in controlled environments. Comfort with acting as a high level escalation point and representing the service organization directly with customer engineering and operations teams. Interest in influencing product direction through structured feedback from field performance and customer interactions. Job Type & Location This is a Permanent position based out of Sugar Land, TX. Pay and Benefits The pay range for this position is $70000.00 - $92000.00/yr. Medical, Dental, and Vision Employee Stock Purchase Plan (ESPP) 401(k) with Company Match Holiday, Vacation, and Sick Time Flexible Spending Accounts (FSA) Commuter Benefits Life and Accident Insurance Disability Insurance Tuition Reimbursement Employee Assistance Program (EAP) Identity Theft Remediation Emergency Travel Assistance Please see the documents attached to this req, but also please see below: Veeco will pay for 13 holidays as a full time employee. They also have a great entensive medical plan for both indivduals and families. Workplace Type This is a fully onsite position in Sugar Land,TX. Application Deadline This position is anticipated to close on Jul 8, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
