Field Service Engineer

Essential Responsibilities

• Install, Repair, Radiographic, Fluoroscopic and Interventional medical X-ray DR systems, ensuring optimal performance and compliance with all service standards.
• Diagnose and resolve equipment issues using advanced troubleshooting, analytical, and problem-solving skills.
• Build strong relationships with customers and internal teams to drive satisfaction and service excellence.
• Manage territory performance, including revenue, expenses, inventory accuracy, and proper care of company assets.
• Complete all administrative and regulatory documentation (service reports, PMs, ICRs, FMIs, expenses, installations, etc.) accurately and on schedule. -Deliver timely, effective technical service while ensuring superior customer satisfaction and maintaining strong relationships with clients and peers.
• Adhere to all quality, safety, and compliance requirements while maintaining proficiency with tools, test equipment, electrical/electronic, and networking fundamentals.
• Collaborate as an active team member, sharing best practices and supporting continuous improvement initiatives.
• Utilize escalation and support resources to ensure timely resolution of service issues.
• Travel up to 70% within the assigned geography (average 1-4 hours daily), with periodic overnight or air travel, out of your primary area as required for this field-based role.

Required Qualifications Education:

Associate or bachelor's degree (EE/EET/ME/MET preferred), military technical training, or High School Diploma/GED with 6+ years of equivalent technical education.

Experience:

Minimum 5+ years of experience servicing X-ray or DR imaging medical equipment (OEM or multi-vendor X-ray (DR) experience with training certificates preferred).

Skills:

Strong customer service orientation with proven ability to meet or exceed expectations. Excellent time management; able to work independently with minimal supervision. Team-oriented with a proactive, collaborative mindset. Proficiency with test equipment, computer systems, networking, DICOM, and Microsoft Office Suite. Strong analytical, troubleshooting, and communication skills. Ability to work safely with radiation sources and radioactive materials while following PPE and safety requirements.

Other Requirements:

Valid driver's license and clean driving record; ability to travel independently day and night. Flexible and available for overnight travel, short-notice assignments, and participation in after-hours or rotating on-call schedules, including evenings, weekends, and holidays. Legal authorization to work in the U.S. required. Will not sponsor individuals for employment visas. Ability to lift up to 75 lbs. unassisted and perform physical activities such as bending, stooping, kneeling, climbing, and extended standing. Demonstrated professionalism, sound judgment, and resource management in customer-facing environments.

Job Type:

Full-time Pay:

$40.00 - $50.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Education:

Associate (Preferred)

Work Location:

On the road