Field Service Technician Status:

Non-Exempt (hourly)

Department:

Field Service Position Summary The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location.

This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location.

This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills. Core Duties and Responsibilities Maintenance and service of fuel cells at customer sites.\nPerforming diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.\nPerforming specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.\nProviding on-call and emergency support service to customers as required\nPurchasing tools, equipment, and parts for customer service and support as required.\nMay require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.\nMay include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.\nProviding regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.\nCompleting administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.\nExhibiting and enforcing safety procedures in the field or customer sites.\nTravel as required for business needs; expected to drive safely and to adhere to all traffic laws\nRepresent Plug Power in a professional manner at all times and in all interactions\nPerform other duties as assigned. Education and Experience Minimum high school diploma or equivalent with technical electrical coursework\nThree (3) or more years of direct experience in mechanical and electrical troubleshooting\nFormal training and education may be also considered in lieu of direct experience\nMust possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle\nMust be able to lift 50 pounds on regular basis unassisted\nKnowledge of lift truck operation and applications is highly preferred\nGeneral mechanical aptitude is required\nComputer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook\nDynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels\nExcellent verbal and written communication skills\nCreativity in solving technical problems\nAbility to work independently\nUncompromising dedication to quality\nExceptional time management skills with the ability to handle multiple tasks\nPunctual and reliable\nTechnician must provide own standard set of tools - specific fuel cell tools to be provided by Plug power

Pay Rate:

$24.50 - $28.50 We offer a robust total rewards package at Plug, and a brief summary is below: Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. The above pay range, may not include local geographic pay variations. If there is an applicable geographic differential, a member of the HR team will discuss this during the interview process. Health, Dental & Vision Insurance eligibility starting from the first day of hire 401(k) with 5% company match Bonus eligibility Paid time off including vacation, personal, floating holidays, sick and volunteer time off Paid Holidays Lifestyle Reimbursement Program Education Assistance Global access to mental health support and counseling professionals Employee Assistance Program Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. 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