Mitigation Crew Chief

Mitigation Crew Chief National First Response Tempe, AZ Job Details Full-time $22 - $26 an hour 8 hours ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Vision insurance Life insurance Referral program Qualifications Customer communication Water damage restoration Outdoor work experience High school diploma or GED Driver's License Attention to detail Construction team management Project leadership Full Job Description

POSITION OVERVIEW

The Mitigation Crew Chief serves as the field leader and job captain for all mitigation work, often being the first NFR representative on-site. This role sets the tone for the customer experience and referral partner confidence through professionalism, technical expertise, and effective crew leadership. The Crew Chief leads the mitigation crew in executing the mitigation plan, performing assessments, managing equipment, and maintaining site safety and cleanliness. They also support customer communication and documentation to ensure smooth project execution and compliance with company standards.

KEY RESPONSIBILITIES

• Lead, manage, and hold accountable the mitigation field crew by assigning tasks, monitoring work quality, and enforcing safety and professionalism standards
• Arrive on-site punctually with a clean, stocked truck, full uniform, and proper PPE, establishing a calm and confident presence with customers
• Perform initial technical assessments using moisture meters, thermal imaging, and visual inspections to confirm affected areas and loss scope
• Set up drying and mitigation equipment (air movers, dehumidifiers, containment, negative pressure, HEPA filtration) according to job requirements and standards
• Oversee and perform small to moderate demolition within scope; escalate additional demo needs to Operations
• Adjust mitigation plans as conditions evolve and communicate changes promptly to Coordinators or Project Managers
• Provide clear, empathetic communication to customers regarding daily work, next steps, equipment impact, and timelines, reinforcing or supporting Sales Rep messaging as needed
• Obtain and document work authorizations, take first-day photos and readings, and maintain accurate drying logs and notes throughout the job lifecycle
• Maintain site cleanliness and safety by ensuring trash removal, nail pickup, and orderly equipment placement
• Train and coach technicians in field mitigation procedures, documentation, customer interaction, and safety protocols
• Address and correct poor work habits or safety issues immediately; escalate ongoing performance concerns to Operations
• Represent NFR's brand positively through professional appearance, conduct, and respect for customer property

REQUIRED QUALIFICATIONS

• High school diploma or equivalent
• Minimum 2 years of experience in mitigation, water damage restoration, or related field
• Valid driver's license with a clean driving record
• Certification in IICRC Water Damage Restoration (WRT) or equivalent preferred at hire or within probation period
• Proven leadership experience in a field technician or crew lead role
• Strong knowledge of mitigation equipment, drying techniques, and safety standards

PREFERRED QUALIFICATIONS

• Additional IICRC certifications (ASD, AMRT)
• Experience with thermal imaging and moisture detection technology
• Prior experience in customer-facing roles within restoration or construction
• Familiarity with industry-standard documentation and reporting software

CORE COMPETENCIES & SKILLS

• Leadership and team management
• Technical proficiency in mitigation and drying equipment
• Strong communication and interpersonal skills
• Attention to detail and quality control
• Problem-solving and adaptability in dynamic environments
• Time management and punctuality
• Customer service orientation with empathy and professionalism
• Ability to train and coach others effectively
• Safety-conscious mindset and compliance with PPE protocols

PHYSICAL REQUIREMENTS

• Ability to lift and carry up to 50 lbs regularly
• Frequent bending, kneeling, crawling, and climbing ladders
• Ability to work in confined spaces and varying weather conditions
• Manual dexterity for equipment setup and demolition tasks

WORKING CONDITIONS

• Primarily field-based with travel to multiple job sites daily
• Exposure to water-damaged structures, dust, mold, and construction debris
• Use of personal protective equipment (PPE) required
• Work may include evenings, weekends, or emergency call-outs as needed

Pay:

$22.00 - $26.00 per hour

Benefits:

Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Work Location:

In person