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Expert Field Service Technician
Career Insights for Field Service Technician
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Scorecard
Based on California data
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What they do
A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
$56,042 / year median in California
+14% projected growth
Job Description
Comprehensive Benefits Key Benefits:
Take Home Vehicle:
Provided exclusively for company use, ensuring convenience and efficiency in your daily tasks.Day One Benefits:
Access your medical coverage and 401k plan right from the start of your employment, ensuring your health and future are prioritized immediately.Competitive Vacation Time:
Enjoy 4 weeks of vacation time, allowing ample opportunity for rest and recreation.Job Summary:
The Expert Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. This role is responsible for the escalation and leveraging appropriate company resources to address issues, both with personnel and customers.Responsibilities:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.- Create and maintain safe working environment and culture within the organization
- Take care of company property
- Demonstrates high impact culture through innovation, accountability and empowerment
- Must be able to function in a team environment
- Usually works with little to no supervision
- Works independently and has ability to lead/coach/guide/motivate
Requirements:
- Some travel required- 10-15%
- Work within Los Angeles area
Driving Requirements:
- Driver Application for Employment
- Motor Vehicle Report (MVR)
Forms:
o Driver Disclosure and Release o Employee Applicant Drug and Alcohol Statement o Driver Certificate of Violations o Driver Statement of On Duty Hours Road Test o Copy of Driver's License oCopy of Medical Certificate High Impact Behaviors:
Continuous Professional Development:
Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.Collaboration and Teamwork:
Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.Results Driven Performance:
High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.Education & Experience Requirements:
- HS diploma or equivalent
Preferred:
- Technical military background
- Tech Cert, Degree or industry specific license(s)
Experience Requirements:
- Ability to obtain all required customer clearances (TWIC, DISA, etc.)
- Ability to obtain DOT Medical card
- Clean driving record
- Work experience preferred
- 5 to 7 years of technical work experience
Skill Requirements:
- Electrical, mechanical, diesel, fusion experience depending on business unit
- Work without direct supervision and provides coaching/training to junior-level technicians
- Technically sound
- Experience with Microsoft Office including smart devices
- Must have customer service experience
- Demonstrates critical thinking and troubleshooting ability
- Synthesizes technical information and communicates it clearly
- Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use.
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Professional Development
- Dental Insurance