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Field Equipment Technician
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Hawaiian Cool Water
Honolulu, HI (In Person)
$43,680 Salary, Full-Time
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Job Description
About Hawaiian Cool Water & Coffee Systems Hawaiian Cool Water & Coffee Systems and AAA Bestwater are Hawaii's leading providers of bottleless water coolers, water filtration systems, ice machines, coffee equipment, breakroom supplies, and residential water treatment solutions. We are committed to delivering exceptional service experiences to our customers while creating opportunities for personal and professional growth. As our company continues to expand, we are seeking dedicated team members who are passionate about customer service, technical excellence, and operational success. Job Summary The Field Equipment Technician is responsible for installing, troubleshooting, maintaining, and repairing bottleless water systems, water softeners, ice machines, and coffee equipment in both commercial and residential environments. This hands-on role requires strong mechanical aptitude, excellent customer service skills, and a commitment to quality workmanship. The Service Technician serves as a key representative of the company in the field, ensuring customer satisfaction while supporting team and company goals. Essential Job Responsibilities 1. Installation & Service Operations Complete assigned installation, maintenance, and service routes in a safe, efficient, and timely manner. Diagnose equipment issues and perform necessary repairs and preventative maintenance. Install bottleless water systems, filtration equipment, ice machines, coffee machines, and related products according to company standards. Ensure all installations and repairs meet quality and safety requirements. 2. Customer Service & Communication Professionally interact with customers and provide exceptional service during all appointments. Answer customer questions regarding equipment operation, maintenance, and service recommendations. 3. Inventory & Documentation Management Maintain accurate service records using company-provided paperless and paper-based systems. Ensure proper handling and accountability of company tools, equipment, and vehicle inventory. Report inventory needs and equipment issues promptly. 4. Safety & Compliance Promote and practice proper safety procedures in all work environments. Operate company vehicles, tools, and equipment safely and responsibly. Maintain compliance with company policies, industry standards, and applicable regulations. Keep work areas, vehicles, and equipment clean and organized. Required Skills & Abilities Strong mechanical aptitude with excellent troubleshooting and problem-solving skills. Ability to work independently while maintaining strong communication with team members. Customer-focused mindset with excellent interpersonal skills. Strong organizational skills and attention to detail. Ability to adapt to changing priorities and work environments. Ability to safely operate hand tools, power tools, and diagnostic equipment. Commitment to safety, quality workmanship, and customer satisfaction. Education and Experience High school diploma, GED, or equivalent required. Technical, trade, or vocational school training preferred. Previous experience in equipment installation, maintenance, plumbing, HVAC, appliance repair, or a related field preferred.