Field Service Support Technician

JD Essential Functions and Responsibilities Regional Technical Support & Coordination (35%) o Provide timely, day-to-day technical support for site-specific IT systems and processes. o Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required o Collaborate with local and remote IT teams to align technological solutions with specific business functions. o Act as a primary liaison for business units to support local resources containing IT components. Endpoint Management & Automation (25%) o Manage and maintain local computer hardware, including peripherals and specialized site equipment. o Ensure all systems remain secure and functional through routine firmware patching and security software management. o Develop or modify automation and scripting to improve site-specific efficiency. o Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell Application & Productivity Support (20%) o Manage desktop productivity suites, ensuring they are accessible and properly patched. o Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance. o Document site-specific configurations and share knowledge with the Service Management team. Network Infrastructure & Connectivity (10%) o Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki o Monitor site ICN circuits and external communication circuits to minimize downtime. o Communicate planned maintenance and outage status to site executives and management. Administration & Compliance (10%) o Track all support activities and vendor-related issues via the DOM-DoIT ITSM system. o Produce step-by-step technical documentation and weekly status reports for projects and tasks. o Participate in on-call rotations and team meetings as required. PRN - infrequent