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Force America

Field Service Support Specialist

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 6 weeks ago

Location: Fort Dodge, IA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/21/2026

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What they do

A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.

$51,207 / year median in Iowa

+22% projected growth

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Job Description

Our Mechanical Field Service Specialist (FSS) is a customer-facing role dedicated to assisting in the sales and technical support of our hydraulic products in the marketplace. This is base in our Fort Dodge, Iowa location. The Field Service Support Specialist assists customers to determine their needs, provides product training or retraining, develops and maintains relationships with customers, works on equipment while providing guidance on best practice in the use of, maintenance, and repair of equipment.

FORCE America is an employee-owned company that manufactures and distributes hydraulic solutions. We are a leader in our markets for technology and customer focus. FORCE Americas manufacturing divisions are recognized for personal responsiveness, product innovations and flexible designs. FORCE America's distribution chain reaches a customer base of over 17,000. FORCE America employs experienced design engineers, knowledgeable support staff and skilled production teams to ensure quality and service.

Responsibilities:

Builds relationships with customers to provide technical support in an effort to build customer competency and confidence with product, team, and FORCE America.

Facilitates hands-on, individual, or group product training for our customer base.

Develops training materials on product function, maintenance, and repair.

Assists with technical needs development, resolutions, and making physical changes to products and applications in the field.

Travels to customers to support needs to determine and/or implement most appropriate resolutions or installations.

Assists in trade shows, customer visits, and product demonstrations as needed.

Other duties as assigned.

Qualifications:

High School Diploma or GED required.

Associates Degree in Fluid Power, Mechatronics, Mechanic or equivalent combination of years of experience and education highly preferred.

Strong mechanical ability to be able to teach and coach others.

Strong communication skills (oral, written, and presentation).Work experience in fluid power, highly preferred.