Field Service Technician USA

About us A B Graphic International ltd (ABG) are the global leader in innovative label and packaging solutions. Our ongoing expansion into new territories has been made possible by the passion and commitment of our global family of 450+ experts, delivering the very best, cutting-edge print finishing solutions for our clients across the globe. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organization, where everyone feels empowered to be their best self to work. About you Must possess the ability to apply critical thinking and problem-solving skills to troubleshoot, test, repair and service technical equipment. Desired skills included web handling experience, electrical and mechanical aptitude, able to prioritize and meet deadlines, always be courteous and professional, have a passport, clean driving record and willingness to travel. ABG is committed to encouraging equality, diversity and inclusion among our workforce and we welcome applications from everyone who meets the criteria. About the role As a Field Service Technician, you will work to proficiently install and maintain a diverse array of AB equipment onsite, offering comprehensive operator training and diligent post installation support. ABG equipment range; Vectra, Omega, Digicon, Enprom and/or additional lines may be required. You will expertly troubleshoot all aspects of the AB Graphic equipment, addressing mechanical, electrical (both high and low voltage AC/DC), and software related issues both onsite and remotely via phone. While not engaged in customer site visits, you will be efficiently handling calls, resolving customer queries, and contributing to the refurbishment of inhouse equipment. This list is not exhaustive, and you may be required to carry out other reasonable tasks at your manager's request This role will require travel up to 85% of the year, domestically and internationally, work flexible shifts and to adapt to changing work schedules. One will conduct service and warranty visits to customer sites across the USA, Canada, Mexico, and the Caribbean, diagnosing and executing onsite repairs. If you are you looking for your next step in your career, this could be it and we would love to hear from you. Benefits Competitive Salary, 60-90K Health, dental, life and vision insurance Long & short-term disability FSA 401k with match 20 days PTO Tools/laptop/phone Company vehicle Life Insurance Recruitment Process Open