Field Service Technician

Field Service Technician Office Machine Consultants Rock Island, IL Job Details Full-time $16 - $18 an hour 6 days ago Benefits Health insurance 401(k) Paid time off 401(k) matching Life insurance Qualifications Maintenance inventory management Preventative hardware maintenance Customer relationship building Equipment installation Greeting customers Routine inspections No experience needed Equipment malfunction troubleshooting Printer (troubleshooting support) High school diploma or GED Assembly Driver's License Electrical experience Driving Electrical diagnostics Electrical troubleshooting Equipment testing Travel scheduling Mechanical troubleshooting Service technician experience Entry level Customer complaint resolution Client interaction via phone calls

Full Job Description Position Summary:

As a Copier / Printer Service Technician, you will provide excellent internal and external customer service including on-site equipment support, phone support, and follow-up. The Service Technician is essential for ensuring we follow customer service and repair standards while performing quality preventative maintenance and service calls for copiers and other equipment as scheduled. In this role, you will learn how to set up new systems, perform routine maintenance, and resolve technical issues. To ensure success as a copier technician, you need great analytical thinking abilities, and excellent interpersonal skills. Ultimately, a top-notch copier technician should demonstrate exceptional problem-solving abilities, and be able to provide customers with in-depth training and support. Office Machine Consultants is a leading service organization in the Greater Quad Cities for over 30 years. We are committed to providing excellent customer service to our loyal client base. Working for Office Machine Consultants will offer the Field Service Technician the opportunity to work with some of the best companies in the QCA. The Field Service Technician will be confronted a myriad of new challenges from our large base of customer partners we support. To be successful, the Field Service Technician will provide them with on-going support for multiple different devices. If you are ambitious and motivated there is outstanding growth and compensation potential for the Field Service Technician. Our benefits package includes medical and life insurance and 401k with employer match. Main Responsibilities of the

Service Technician:

• Serves customers by identifying needs
• Repair and maintain office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintains parts and supplies inventory
• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems
• Plans office equipment service work by studying complaints and requests; planning, routing, and confirming service appointments
• Maintains customer rapport by greeting customers upon arrival at location; understanding equipment complaints
• Ensure service work is not disrupting the daily activities of the organization
• Sets up equipment by delivering, unpacking, assembling, and completing diagnostics; obtaining acceptance by customer
• Install systems and products by ordering and delivering components; programming systems Required Skills for the

Service Technician:

• Mechanical or Electrical troubleshooting skills
• Valid driver's license and good driving record
• Able to lift and carry heavy objects up to 40 pounds Preferred Skills for the

Service Technician:

• Past experience repairing printers and copiers

Education:

• High School Diploma or GED required

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Life insurance Paid time off

License/Certification:

Driver's License (Required) Willingness to travel: 100% (Preferred)

Work Location:

In person