A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
Tsune America, established in 1996, has become a market leader in the specialized field of precision sawing equipment throughout North America. Behind this achievement stands the consistent and uncompromising dedication to the highest quality of the company's products-CNC sawing machines, service, saw blades and replacement parts.
Field Service Engineer Reports to:
Service Manager Job Descriptions Summary/Objective The Field Service Technician position is responsible for performing diversified duties to install, troubleshoot, repair and maintain sawing machinery while on site at customers locations throughout all of North America. When not traveling service engineer needs to report in person to Tsune America. Field Service Technician Essential Functions Install and repair CNC sawing machinery throughout North America. Provide emergency/unscheduled repairs of sawing equipment and perform scheduled preventative maintenance repairs during service. Perform mechanic skills including, but not limited to, mechanical, electrical, pneumatic, hydraulic troubleshooting and repair of sawing machinery. Read and interpret equipment manuals and work orders to perform required maintenance and service. Diagnose problems, replace or repair parts, test and make adjustments. Perform regular preventative maintenance on sawing machinery. Use a variety of hand and power tools, electric meters and material handling equipment in performing duties. Detect faulty operations, defective material and report those and any unusual situations to service manager. Comply with safety regulations and maintain clean and orderly work areas. Prepare and complete service reports; record service hours. Prepare and complete expense reports and submit in a timely manner. Travel Required . Field Service Technician Competencies Technical Capacity Ethical Conduct Communication Proficiency Results Driven Initiative Supervisory Responsibility The Field Service Technician position has no supervisory responsibilities Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud and dirty. Physical Demands The Field Service Technician/Service Engineer position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The service engineer must frequently lift and/or move items over 50 pounds. Specific vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work The Field Service Technician/Service Engineer is a full-time position and hours of work are typically Monday through Friday 7:30 am to 4:15 pm depending on travel and customer's working hours. Travel Estimated travel for the Service Engineer position is 75%. Expect to be on the road Monday-Thursday at the least and return home for the weekend. Required Education and Experience 1. High School Diploma/GED and completion of a craft apprenticeship or and equivalent number of years of education and production maintenance experience. 2. 2+ years of strong hydraulic, pneumatic, mechanical and industrial skills with some PLC experience. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Medical, Dental and Vision Insurance provided
SIMPLE IRA
program Vacation and sick days Annual Bonus No weekend work Company car Company phone Company credit card
Job Type:
Full-time Pay:
$25.00 - $35.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance
Experience:
Programmable logic controllers: 1 year (Preferred)
Industrial Mechanical:
1 year (Preferred) Ability to
Relocate:
Edinburgh, IN:
Relocate before starting work (Required) Willingness to travel: 75% (Required)
