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Insight Global

Technical Service Ambassador

Career Insights for Field Service Technician

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What they do

A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.

$54,096 / year median in Massachusetts

+15% projected growth

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Job Description

Jobs › Wilmington, MA › Technical Service Ambassador Insight Global Technical Service Ambassador Wilmington, MA Apply Job Description Insight Global is seeking a Technical Service Ambassador for a leading industrial technology and equipment solutions client. This individual will serve as the face of the organization at customer warehouse and fulfillment facilities, building strong relationships while helping customers maximize the performance, safety, and longevity of battery-powered mobile workstation equipment. The role combines technical field service, customer training, consulting, and account support responsibilities. The ideal candidate is comfortable traveling extensively, conducting equipment evaluations, troubleshooting technical issues, delivering hands-on training, and partnering with customer operations and maintenance teams to drive operational excellence. This is an excellent opportunity for a technically minded professional who thrives in customer-facing environments and enjoys a mix of field service, relationship management, and technical consulting.
Compensation:
$85-$95k Annually. Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review
Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Strong troubleshooting, diagnostics, and repair experience with mechanical, electrical, or industrial equipment 3+ years of technical field service, maintenance, or equipment support experience Hands-on experience performing break/fix support, hardware repairs, and equipment upgrades Strong customer-facing skills with the ability to build relationships and communicate effectively with clients Experience training end users and explaining technical concepts to non-technical audiences Ability to work independently and travel 55-75% Valid driver's license Ability to lift up to 70 lbs. and perform physical installation and maintenance work CRM, quoting software, or forecasting experience Experience providing break/fix support and hardware upgrades Active passport for potential international travel Industrial equipment maintenance and operations experience Active Filters Technical Service Ambassador Wilmington, MA Clear All Apply