Purpose:

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities:

Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products Participates in required Service EDUCATE Training programs Supports customer clinics Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order May promote and sell dealer service programs directly to customers May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle Maintains current knowledge of John Deere and competitive products Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment Follows all safety rules and regulations in performing work assignments Completes all reports and forms required in conjunction with work assignments Accounts for all time and material used in performing assigned duties

Experience, Education, Skills and Knowledge:

4+ years of experience performing service repairs Outstanding interpersonal and customer service skills Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment Ability to use Service Advisor and basic computer functions Ability to operate vehicles and equipment used for diagnostic purposes Ability to lift at least 75 lbs. repeatedly Advanced or Master Service Technician certification preferred High School Diploma or equivalent experience required; Associates degree preferred Valid driver's license required; CDL (Commercial Drivers License) preferred Ability to operate a Field Service Truck, 1 ton to CDL Classification (16,000lbs. - 33,000lbs.) Fork lift license preferred While performing the duties of this job the employee is regularly required to stand; walk; use hands to handle or feel. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch or crawl. The employee is regularly required to lift 10 pounds up to 25 pounds. The employee is frequently required to lift up to 50 pounds. The employee is occasionally required to lift up to 75 pounds. While performing the duties of this job, the employee is regularly required to talk and hear.

Work Environment:

While performing the duties of the job the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is frequently exposed to outside weather conditions. Employee is frequently exposed to loud noise levels.

Work Location:

In person