Field Service Technician

• Fire and Water Mitigation Canopy Restoration Group Winston-Salem, NC Job Details Full-time $19.42
• $23.

86 an hour 10 hours ago Benefits Paid training 401(k) 3% Match Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Referral program Retirement plan Qualifications Customer communication Teamwork Water damage restoration Customer service In-person customer service English Fire restoration High school diploma or

GED Driver's License Full Job Description Reports To:

Mitigation Manager /

Operations Manager Employment Type:

Full-Time, Non-Exempt

MAKE A DIFFERENCE WHEN PEOPLE NEED IT MOST

When a home or business is damaged by water, fire, or other unexpected events, people need more than a cleanup crew—they need someone they can count on. As a Mitigation Technician with Canopy Restoration Group, you'll be part of the team that helps people get back on their feet. You'll respond to challenging situations, provide hands-on help, protect property, and make a difficult experience a little easier for our customers. If you're dependable, hardworking, compassionate, and take pride in helping others, this could be the career you've been looking for. Come join a team where what you do matters. Essential Responsibilities Respond to emergency service calls, including after-hours and on-call assignments.

Water Damage Mitigation:

Perform water extraction, structural drying, moisture mapping, equipment setup, and monitoring.

Fire, Smoke & Environmental Mitigation:

Complete smoke and soot cleanup, odor control, and debris removal.

Controlled Demolition:

Safely remove damaged drywall, flooring, insulation, cabinetry, and other building materials while protecting salvageable property and preparing for reconstruction.

Mold Remediation:

Construct containment areas, operate HEPA filtration equipment, perform antimicrobial treatments, and complete remediation activities.

Documentation:

Accurately document job progress through photographs, moisture readings, equipment logs, work notes, and customer communication using company software. Pack, inventory, manipulate, and protect customer contents as needed. Maintain clean, organized, and safe job sites while following company safety requirements. Operate and maintain company vehicles, restoration equipment, and tools in a safe and professional manner. Communicate effectively with customers, project managers, insurance representatives, and team members throughout each project. Qualifications Required High School Diploma or GED. Valid driver's license with an acceptable driving record. Ability to lift up to 75 pounds and perform physically demanding work. Strong work ethic, dependability, and customer service skills. Ability to work flexible schedules, including evenings, weekends, holidays, and on-call rotations. Core Values Our team members exemplify the following core values in every interaction: Optimism

• Maintain a positive attitude and solution-focused mindset, even in challenging situations. Boldness
• Take initiative, embrace challenges, and make confident decisions that drive results. Integrity
• Act with honesty, accountability, and professionalism in all actions. Commitment
• Dedicate yourself to exceptional workmanship, outstanding customer service, and continuous improvement. Humility
• Value teamwork, remain open to learning, and treat customers and coworkers with respect and compassion.

Physical Requirements Frequent standing, walking, climbing, lifting, bending, kneeling, and working in confined spaces or environments affected by water, smoke, mold, sewage, and debris. Proper use of Personal Protective Equipment (PPE) is required at all times. What We Offer Competitive compensation, overtime opportunities, paid training and certifications, career advancement, company-provided uniforms and equipment, comprehensive benefits, paid time off, and a team-oriented culture dedicated to restoring properties and serving our communities with professionalism, integrity, and compassion.

Pay:

$19.42

• $23.

86 per hour

Benefits:

401(k) 3% Match Dental insurance Life insurance Opportunities for advancement Paid time off Paid training Referral program Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Experience:

Water damage restoration: 1 year (Required) Fire restoration: 1 year (Required)

Language:

English (Required) Ability to

Commute:

Winston-Salem, NC 27107 (Preferred)

Work Location:

In person