Field Service Tech I Chart, Inc.
- 3.1 Buffalo, NY Job Details $53,700
- $71,400 a year 1 day ago Benefits Health savings account Disability insurance Health insurance Dental insurance Flexible spending account Family leave Dependent health insurance coverage Vision insurance 401(k) matching Life insurance Qualifications Customer communication Electrical equipment repair Schematics Customer service Identifying new business opportunities Equipment installation Industrial mechanic experience Safety standards in production Routine inspections Mid-level Technical support Industrial equipment troubleshooting 3 years Electrical motors Continuous improvement Electrical diagnostics Quality standards in production Electrical maintenance CRM system proficiency Productivity software Equipment testing Manufacturing Commissioning phase involvement Manufacturing company experience Communication skills Mechanical troubleshooting Full Job Description Ensuring Chart's Success… "Cooler By Design"•Chart's core business is centered around the design and fabrication of cryogenic equipment; so you can see where we get our tagline from, right?
Well, yes and no
- see, we think the products we design and build are pretty cool too. Also, we're problem solvers. Customers don't come to Chart with an equipment specification; they come to Chart with a challenge. That's where you come in, because someone has to figure it out
- all the way from conceptual design to installation and commissioning of equipment on-site. Chart's mission is to provide full solutions across the Nexus of Clean™
- clean power, clean water, clean food, and clean industrials. The diverse applications we service echo our commitment to sustainability
- from providing full hydrogen solutions across the value chain, offering small and industrial scale carbon capture solutions to customers globally, creating water treatment systems responsible for treating 4.
5 billion gallons of water per day in the U.S. and delivering clean water to over a billion people worldwide, providing equipment and solutions for mission critical space launches, decarbonizing the marine industry, and electrifying the mining space. Chart even contributes to the food and beverage industry by making some of your favorite carbonated beverages possible
- If nitro coffee or nitro ice cream is your thing
- well, that's Chart technology too (and it's also cool)!
Interested in learning more? Take a tour of Chart City to get a feel of how Chart equipment solutions impact our daily lives. Are you ready to build, install, start up, maintain, troubleshoot and upgrade industrial equipment in a hands-on, customer-focused field service role? Support the installation, maintenance, and troubleshooting of Howden equipment across a variety of customer sites and industries. Diagnose mechanical and electrical issues, perform repairs, and ensure equipment operates within performance and safety standards. Serve as a trusted on-site partner to customers, providing technical expertise, clear communication, and responsive service. The position reports to the Field Service Manager who is part of the Operations Organization for the business. What Will You Do? Provide on-site technical support for installation, repair, and maintenance of Howden equipment, ensuring performance and quality standards are met. Perform equipment inspections, technical walkdowns, and troubleshooting to diagnose issues and deliver effective solutions. Utilize tools such as vibration analysis and laser alignment equipment to support testing, balancing, and equipment reliability. Complete and submit service reports, customer call reports, expense reports, and time sheets accurately and on-time. Support customer responsiveness by participating in service calls, identifying issues, and recommending solutions aligned with Howden capabilities. Collaborate with internal teams including Aftermarket, Sales, and Operations to support customer needs and service execution. Identify opportunities for additional services or equipment and communicate leads to Sales to support business growth. Gather and document site and equipment data, maintaining accurate records with CRM systems. Ensure compliance with all safety standards, reporting incidents, or near misses. Contribute to continuous improvement by recommending enhancements to processes, service delivery, and customer response times. Your Physical Work Environment Will Require… Frequent travel to customer sites, up to 80%, primarily within North America. Work in industrial environments such as manufacturing facilities, plants, and customer sites. Exposure to varying conditions including noise, heat, confined spaces, heights, and customer sites. Ability to lift, carry, and work with tools and equipment as needed. Extended periods of standing, walking, bending, and performing hands-on technical work. Adherence to all PPE requirements and site-specific safety protocols. Your Experience Should Be... Ability to read and interpret mechanical drawings, electrical schematics, and technical documentation. 3+ years of hands-on technical experience in field service, maintenance, manufacturing, or a related environment. Strong mechanical aptitude with experience working on industrial or rotating equipment. Experience troubleshooting and repairing mechanical and/or electrical systems. Familiarity with alignment, balancing, and general maintenance practices preferred. Basic electrical knowledge (motors, controls, etc.) is a plus. Strong communication skills with the ability to interact effectively with customers and internal teams. Proficient in Microsoft Office and comfortable completing digital service reports. Ability to work independently in the field and manage changing priorities. Willingness to travel extensively and adapt to varying work environments. Our Benefits Package... Medical, dental and vision insurance Employer contributions to an HSA account Health Care and Dependent Care Flexible Spending Accounts (FSA) Company-paid short-term and long-term disability coverage Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage Up to two weeks of paid family leave 401k retirement savings plan including a company match Base salary range: $53,700
- $71,400 depending on experience.
Competencies Communicating Effectively Pursuing Self-Development Demonstrating Initiative Championing Customer Needs Driving Continuous Improvement Evaluating and Implementing Ideas Driving for Results Learning Quickly Demonstrating Tenacity and Perseverance Acting with Integrity Sharing Information Demonstrating Self-Insight and Awareness
