Essential Duties and Responsibilities Advanced Field Service Expertise:

Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.\nDiagnose and troubleshoot intricate technical issues, utilizing your in-depth knowledge and advanced diagnostic tools.\nPerform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.\nProactively identify potential issues and implement preventative measures to avoid costly downtime.\nServe as a technical escalation point for complex issues encountered by junior technicians.\nDevelop and implement advanced troubleshooting techniques and best practices for the team.

Customer Focus:

Build and maintain strong relationships with customers by providing timely, efficient, and professional service.\nEffectively communicate technical information to customers in a clear and understandable manner.\nAct as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.\nConduct on-site customer training and knowledge transfer sessions.\nProactively identify and address customer needs, exceeding their expectations whenever possible.

Safety and Compliance:

Adhere to all company safety policies and procedures, including

OSHA, DOT

Hazmat, and ISO9000 standards.\nOperate material handling equipment safely and maintain a clean and organized work environment.\nDemonstrate safe work procedures when using hand and power tools.\nComplete all required safety and compliance training.\nChampion a safety-first culture within the team, ensuring all technicians adhere to safety protocols.

Training and Mentorship:

Train and mentor junior technicians, sharing your expertise and knowledge to enhance their skills and development. Provide technical guidance and support to colleagues, contributing to the overall success of the team.\nConduct regular skills assessments and provide feedback to junior technicians to foster their growth.

Project Management:

Lead and manage small to medium-scale field service projects, ensuring timely completion and adherence to project specifications.\nCoordinate with internal teams and external vendors to ensure seamless project execution.\nDevelop project plans, allocate resources, and monitor progress to ensure successful project outcomes.

Administration and Reporting:

Meticulously document all service activities, including maintenance records, repair logs, and customer interactions.\nPrepare detailed technical reports and presentations for internal and external stakeholders.\nAnalyze performance data and identify trends to improve service delivery and efficiency.\nContribute to the development and improvement of field service processes and documentation. Qualifications\n

Education and Experience:

Technical degree or equivalent certification in a relevant field (e.g., electrical engineering, electronics technology).\n5+ years of proven experience as a Field Service Technician, demonstrating progressive responsibility and technical expertise in the battery and power systems industry.\nDemonstrated experience in leading and mentoring junior technicians.

Technical Skills:

In-depth knowledge of battery technologies (including Lithium-ion, VRLA, NiCd), UPS systems, power distribution equipment, and related systems.\nAdvanced troubleshooting and diagnostic skills, including the ability to interpret schematics, wiring diagrams, and technical manuals.\nProficiency in using specialized tools and test equipment.\nStrong understanding of power electronics, control systems, and industrial communication protocols.

Other Skills:

Excellent communication, interpersonal, and customer service skills.\nStrong analytical and problem-solving abilities.\nAbility to work independently and as part of a team.\nValid driver's license with a clean driving record.\nWillingness to travel extensively and work flexible hours as needed.\nProven leadership skills and the ability to motivate and guide others.\nGeneral Job Requirements\nMust be able to differentiate colors.\nMust be able to frequently bend; twist; reach; stoop; kneel or crouch.\nMust be able to lift 25 pounds/11.5 kilos on occasions.\nMust be able to stand for long periods of time\nEmployees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times. EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Know Your Rights\nKnow Your Rights (Spanish)\nWe use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. 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Senior Field Service Technician IV