Field Service Technician Quest Technical Services Tulsa, OK Job Details Full-time $40,000 - $50,000 a year 21 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Lifting equipment CMMC Computer operation Customer communication Safety protocol adherence Customer service Technical documentation In-person customer service Compliance with security regulations High school diploma or GED Clear language communication Driver's License Attention to detail NIST standards Computer hardware Desktop (troubleshooting support) Computer networking Desktop administration Full Job Description About Quest Tech Quest Tech is a managed IT and cybersecurity services provider delivering technology, security, and support solutions to businesses across Oklahoma. Our team helps organizations operate securely and efficiently through responsive IT support, proactive maintenance, cybersecurity services, and strategic technology guidance. We are seeking a motivated and dependable Field Service Technician I to join our IT Operations & Security team. This role is ideal for someone looking to begin or grow a career in IT while gaining hands-on experience supporting a variety of technologies and client environments. --- Position Summary The Field Service Technician I performs routine on-site technical support and deployment work for Quest Tech clients. Typical responsibilities include workstation deployments, printer installations, hardware replacements, UPS battery replacements, cabling projects, equipment staging, and other field-based technical tasks. This position is designed to support our senior Help Desk, Engineering, and Security teams by handling routine service requests and on-site activities, allowing those teams to focus on more complex support and project work. Success in this role requires strong customer service skills, reliability, attention to detail, and a willingness to learn. --- Key Responsibilities

• Install, replace, and troubleshoot desktops, laptops, monitors, printers, and other end-user devices.
• Perform workstation deployments, hardware upgrades, and equipment replacements according to documented procedures.
• Stage and prepare computers, peripherals, and network equipment for deployment.
• Replace UPS batteries and perform basic hardware maintenance tasks.
• Assist with structured cabling, network rack cleanup, equipment installation, and other physical infrastructure projects.
• Configure and deploy printers, scanners, and other office technology.
• Document all completed work accurately within the PSA and ticketing system.
• Update asset records and maintain proper documentation of client equipment.
• Escalate issues outside the Tier 1 scope to Help Desk, Engineering, or Security Operations staff.
• Follow assigned dispatch schedules and respond to service requests as directed.
• Represent Quest Tech professionally and maintain positive client relationships during on-site visits.
• Adhere to company security, safety, and documentation standards. --- Required Qualifications
• High school diploma or equivalent.
• Valid driver's license, reliable transportation, and ability to travel to client locations when assigned.
• Ability and willingness to travel to client locations throughout Oklahoma, primarily within the Tulsa, Oklahoma City, and Stillwater areas, when assigned.
• Basic computer hardware and software troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently and manage assigned tasks effectively.
• Strong attention to detail and documentation practices.
• Ability to lift and move equipment weighing up to 50 pounds.
• Must successfully pass a pre-employment background check. Preferred Qualifications
• CompTIA A+ certification or equivalent coursework.
• Previous IT support, field service, low-voltage, telecom, or technical customer service experience.
• Familiarity with Windows operating systems and Microsoft 365.
• Basic understanding of networking concepts and common office technologies.
• Experience working with ticketing systems and service documentation.
• Clean driving record.
• Interest in pursuing a long-term career in managed IT services, cybersecurity, or technical operations. --- Security & Compliance Requirements
• Must successfully pass a pre-employment background check.
• Must be authorized to work in the United States.
• Must maintain eligibility to access client facilities and systems as required.
• Must adhere to Quest Tech security, confidentiality, and acceptable-use policies.
• Ability to work within environments subject to cybersecurity and regulatory compliance requirements, including CMMC and NIST-based security controls. --- Career Growth Opportunities This role serves as an entry point into Quest Tech's technical career path. High-performing team members may have opportunities to advance into:
• Tier 2 Help Desk Technician
• Systems Administrator
• Network Administrator
• Security Operations (SOC) Analyst
• Project Engineer Quest Tech is committed to developing talent and providing opportunities for professional growth through hands-on experience, mentorship, and technical training. --- What Success Looks Like Within the first 90 days, successful candidates will:
• Complete onboarding and technical training.
• Independently perform routine on-site service requests.
• Consistently maintain accurate ticket documentation.
• Deliver a professional and positive client experience.
• Demonstrate technical growth and readiness to take on additional responsibilities. --- Why Join Quest Tech?
• Gain hands-on experience in diverse client environments.
• Work alongside experienced IT and cybersecurity professionals.
• Exposure to real-world networking, infrastructure, and security technologies.
• Clear opportunities for career advancement.
• Supportive team culture focused on learning and growth.
• Opportunity to make a direct impact on client success.

Pay:

$40,000.00 - $50,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person