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Amazon.com, Inc.
Generator Service Technician, Generator Team
Career Insights for Field Service Technician
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Based on Oregon data
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What they do
A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
$54,508 / year median in Oregon
+23% projected growth
Job Description
Description At Amazon Web Services (AWS), we're working to be the most customer-centric company on earth! AWS is a place where builders can build. We invent and innovate to improve the experience for our customers. If you'd like to help AWS continue growing as a leader in the cloud and data industry, this is the job for you. The Generation Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures. The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability. PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States). Key job responsibilities
- Know and follow all Company safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in company accident prevention and safety improvement activities
- Respond to customer requests
- Travel to designated sites and perform professional quality field service repairs consistent with company standards
- Advise the Generator Service Manager of parts needed for necessary repairs
- Keep Generator Service Manager continually apprised, and utilize leadership to assist in answering customer questions and problems when necessary
- Document detailed, complete and legible descriptions of all repair operations performed
- Accurately record time, expenses, and mileage
- Travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice
- Lift up to 30 lbs frequently; pushing and pulling a maximum force of 30 lbs
- Wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required.
- Perform preventative maintenance, troubleshooting, and vendor management as part of daily duties.
- 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
- High school or equivalent diploma Preferred Qualifications
- 2+ years of data center engineering experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- 32.00
- 57.