Service Tech

Summary / Objective To perform "The Perfect Service Call" during preventative maintenance and diagnostics on residential heating and air conditioning systems: tanked and tankless water heaters, ducted systems, ductless systems, gas and pellet stoves, gas fireplaces and inserts according to company standards providing the customer with a high-quality experience. Perform like for like tanked and tankless water heater change outs. Perform diagnostic service calls during extended hours and weekend on-call rotations with phone assistance as needed. Develop beginning understanding and basic troubleshooting skills for geothermal systems. Position Type and Expected Hours of Work This is a full-time, non-exempt position. Work hours are based on business needs and may vary. Extended hours and weekend work may be required to meet operational demands. Key Responsibilities Essential Job Functions Assist with gathering information on-site for commercial maintenance bids Train Level 1 - 3 Service Techs on how to perform The Perfect Service Call during ride-alongs and on the job Run extended hours and on-call weekend rotation service calls with phone assistance as needed Perform residential and light commercial preventative maintenance on all HVAC, water heating and gas fireplace/insert/pellet equipment according to company standards using The Perfect Service Call method to provide a friendly, high-quality customer experience Proficiently perform diagnostics and maintenance on tanked and tankless water heaters Proficiently perform diagnostics and maintenance on ducted and ductless equipment Proficiently perform diagnostics and maintenance on gas fireplaces, gas inserts, gas stoves, and pellet stoves and inserts Proficiently perform like for like change outs of tanked and tankless water heaters Demonstrate the ability to meet company KPI's on the monthly Service Incentive Report, specifically meeting or exceeding truck revenue targets for a minimum of 9 out of 12 months Maintain professional appearance and attitude at all times

THE PERFECT SERVICE CALL

Arrive at the job site at scheduled time and location as dispatched Relocate from one job site to another job site as dispatched during the workday Report to the dispatcher when arriving and leaving job site Operate company vehicle safely, obeying all traffic laws Follow instructions from supervisor and/or dispatcher and carry out work in a timely manner Report problems with company tools or vehicles promptly Report problems with personal tools for possible replacement Report problems with equipment to Service Dispatcher to expedite parts delivery Report problems with customers to Manager or Service Dispatcher immediately Document work with written notes and photos in software program Communicate with customers and collect C.O.D. on service visits as directed Gather information about equipment replacement needs and inform dispatch and sales so they can schedule a replacement estimate appointment using software checklist forms Inform and educate customers about the benefits of preventative maintenance Inform and educate customers on additional products or services available through company Inform customer of replacement options following company guidelines Demonstrate customer service skills Demonstrated ability to clean indoor and outdoor coils Complete all service related forms properly Demonstrate in depth knowledge of electrical refrigeration principles Demonstrate in depth knowledge of service tools and testing devices Demonstrate in depth soldering skills Attend team meetings, scheduled training/ meet training requirements as set by the company Continuing education Other duties as assigned Travel Travel may be required for training, events, and job site support Qualifications Education and Experience 4-5 years of related HVAC experience Must pass drug and background screens Valid driver's license and insurable through Marshall's insurance carrier Able to communicate clearly in English both verbally and in writing Ability to work with tools used in the job in a safe manner Water Heater Installer's License required LP License required NATE Certification in Gas Heating (Air) Service required Competencies This position requires: Communication Attention to detail Written and Photographic Documentation in Software Program Continuous Learning and Professional Development Customer/Client focused Quality Oriented/Work Standards Safety Awareness Work Environment This position may involve exposure to various environmental conditions including heat, cold, humidity, snow, and wet conditions. The role may require working in confined spaces and you may be exposed to insects, animals, mammals, reptiles and other conditions deemed by worksite. Physical Demands Reaching, bending, stooping, walking, sitting, crawling, squatting. Holding, carrying objects and lifting - including heavy objects such as equipment up to 100 pounds. Use of tools and equipment such as cell phones, tablets, hand tools and ladders including extension ladders. Use of vision abilities includes close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to focus. Must be able to hear and speak. Must be able to work in small or confined workspaces. 5+ years experience as an HVAC residential service technician. Must have a valid driver license and clean driving history. Able to pass a background and drug screening Competencies Ability to work independently in a timely manner, making sure job is done correctly the first time. Must have excellent organizational skills. Must have good oral and written communications skills. Observe all company procedures and safety rules. Work as part of our team to ensure customer satisfaction. Able to work in a fast-paced environment. Must have basic computer skills and be able to utilize mobile device throughout the work day.