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Field Service Technician
Career Insights for Field Service Technician
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Based on Pennsylvania data
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What they do
A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
$51,465 / year median in Pennsylvania
+9% projected growth
Job Description
- M/D Totco rental systems throughout Pennsylvania, Ohio, and West Virginia.
Responsibilities:
- Work independently with little supervision. Travel to customer locations to install, calibrate, test, and commission NOV-MD Totco equipment and software
- Provide onsite training to customers in safe operation and use of M/D Totco systems
- Perform general maintenance on NOV-MD Totco equipment and software including updates, upgrades, and replacement
- Respond to and manage service calls that require more time than anticipated
- Service calls may include troubleshooting and repairs, additional equipment requests, rig up/down equipment, etc.
- Diagnose and solve problems from non-technical descriptions provided by customers
- Possess superb customer service skills
- Build positive relationships with customers
- Produce timely and detailed service reports, billing tickets, and any other job-relevant documents
Job Requirements:
- HS Diploma or GED
- AA Degree and/or equivalent experience with 2+ years of technical experience preferred
- Must be 21 years of age
- Willing to travel over 75% of the time
- Work schedule is 10 days on, 4 days off
- Willing to work 12+ hours daily during your schedule
- Good interpersonal skills
- Good verbal and written communication skills
- Knowledge of oil and gas field components, including software and hardware
- Willingness to be on call
- Electrical background preferred
- All applicants must pass a background check, driving record check, and drug screening.