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Electrical/Mechanical Field Service Tech
Career Insights for Field Service Technician
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What they do
A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
$54,508 / year median in the U.S.
+23% projected growth
Job Description
Position Description:
The Mechanical Service Technician is responsible for traveling to customers' location, communicating via phone, conducting video calls to diagnose and repair mechanical issues with paint booth or related equipment along with additional service needs identified. Extensive travel in the region as well as overnight and out of state travel is required.Essential Duties & Responsibilities:
- Replace booth componentry function & basic troubleshooting
- Use Multimeters to check for Vac, Vdc, milliamps, ohms
- Use Ammeters to take amperage readings.
- Identify control components such as contactors, relays, overloads, fuses, etc.
- Diagnose and repair basic to intermediate issues involving electrical, pneumatic, airflow, and burner systems.
- Effectively communicate in person, via phone, video, and by email with customers to provide updates, discuss findings, and ensure satisfaction
- Troubleshoots/diagnose issues in person, via phone or video for basic to intermediate issues
- Read and interpret blueprints, wiring diagrams, and electrical schematics to perform accurate repairs.
- Use diagnostic tools and evaluate data to accurately identify system root cause issues and determine corrective actions/resolution.
- Fix defective or broken products or order the necessary parts to replace faulty or worn-out parts with prior approval from management
- Basic VFD programming/setup
- Identify additional service needs during inspections or repairs and communicate them to management or customers.
- Maintain detailed documentation of service activities, parts used, and work performed
- Adhere to company safety policies and procedures while maintaining a clean and organized work area.
- Identify & communicate safety concerns and hazards to appropriate internal and external management.
- Successfully perform & execute equipment start-up procedures
- Filter Servicing as needed
Required Qualifications:
- 2 or more years of experience in a Service Technician or related job.
- Must be able to use a voltmeter.
- Proven strong customer service and communication skills.
- Experience in a manufacturing organization is preferred.
- Strong problem solving skills.
- Ability to work independently.
- Managing time on service calls with patience and not rushing the job.
- Ability to solve practical problems and deal with a variety of variables in a situation.
- Current good driving record with a valid driver's license.
- Proficient user of MS Office including Outlook, Word, Power Point, and Excel.
- Experience and demonstrated success providing customer service and working closely with customers to achieve common goals. Physical Requirements This position involves significant manual labor and requires the ability to perform the following physical activities: