A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
Effectively install, commission and support Applied Vision inspection technologies. Care for and develop business relations with customers through effective technical support and communication. Perform audits of spare parts inventories and equipment at customer facilities in order to promote Applied Vision after Sales offerings. Conduct specialized training for customer's onsite and at Headquarters on equipment. Domestic travel is up to 75% with occasional international travel.
Duties/Responsibilities:
Install, commission and support all Applied Vision technologies at customer sites. Troubleshoot equipment issues using analytic approach and methodologies. Understand installation and utilize drawing files and electrical schematics. Ability to work with computers, navigate files and windows, and load software. Understand encoder logic, timing and sensor offsets. Work closely with customers to help them understand Applied Vision technology. Effective communicate with external customers and internal functional teams to get quick resolution. Monitor, document and track time on projects and work performed on projects. Provide accurate and timely timesheets and trip reports. Work closely and collaboratively with colleagues and Applied Vision functional teams. Create and explain effective inspection strategies that support customer needs. Drill, tap and mount equipment and sensors. Attention to detail with high quality of work: cable management and installation cleanliness. Ability to use multimeters, tachometers and other electrical and mechanical instrumentation that assists with troubleshooting and installations. Work closely with customers on the phone to provide remote diagnostic support. Utilize ERP system and maintain databases relative service operations. Work closely with inner company technical functions and manager to help resolve customer issues. Passion to maximize overall performance to customer needs and expectations as well as our Customer Service department KPIs. Other duties as assigned.
Required Skills/Abilities:
Strong interpersonal skills with the ability to build very good working relationships with fellow field service engineers and customers internal and external. Accurate and timely site visit reports and timesheets. Must have a passion for customer satisfaction and willingness to travel. Ability to work productively with minimal supervisor. Clean driving record.
Education and Experience:
BS in Engineering Technology (preferred) or combination of training certification. Strong technical background and 5 years of relevant customer facing experience.
Physical Requirements/Working Conditions:
Ability to climb ladders, scaffolding, or stairs if equipment is elevated. Bending, kneeling, squatting, or crawling to access machinery in tight spaces. Ability to lift, carry, or move equipment or parts, sometimes ranging from 20-50 pounds or more depending on tools and machinery. Working in physically demanding environments, sometimes in hot, cold, or confined spaces. Ability to drive to client sites - valid driver's license required. Occasional long drives, sometimes carrying equipment. The above statements are intended to describe the general nature of work performed by personnel assigned to this classification. They are not intended to be constructed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Applied Vision Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions—including hiring, promotion, discipline, or discharge—are based on business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws. Applied Vision Corporation will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Job Type:
Full-time Pay:
From $26.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Application Question(s): What types of equipment have you installed, maintained, or repaired?
Education:
Bachelor's (Preferred)
Experience:
Field service: 3 years (Preferred) Technical support: 3 years (Preferred) Ability to
Commute:
Cuyahoga Falls, OH 44223 (Required) Willingness to travel: 75% (Required)
