Field Technician

Field Technician UST Global•3.7 Madison, WI Job Details $56,000•$84,000 a year 16 hours ago Benefits Paid jury duty Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Vision insurance 401(k) matching Bereavement leave Life insurance Paid sick time Qualifications Customer service Equipment installation Driver's License Bachelor's degree Task prioritization IT Technical troubleshooting support Technical Proficiency Service technician experience Full Job Description 1 Opening Madison Role description Field Technician Associate II•

Product Support Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you'll create a boundless impact that transforms your career—and the lives of people across the world. Visit us at UST.com.

You Are:

We are seeking a talented and motivated Field Technician to join our growing team. As a Field Technician, you will be responsible for installing, maintaining, and repairing a variety of technical equipment and systems.

The opportunity:

Install, maintain, and repair a variety of technical equipment and systems, including but not limited to: computer networks, servers, and other IT systems Diagnose and troubleshoot technical problems and provide solutions in a timely and professional manner Communicate effectively with customers and other stakeholders, including technical and non-technical personnel Document all work performed and maintain accurate records of customer interactions and equipment history Maintain a high level of professionalism and technical knowledge through ongoing training and development This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What you need : Experience working in a field service technician role. Certification in relevant technical fields. Proficiency with diagnostic tools and software. Strong customer service skills. Experience with specific industry equipment or technologies. Ability to manage multiple tasks and prioritize effectively. Excellent communication and interpersonal skills. Willingness to travel extensively as part of the job. A bachelor's degree in computer science, information technology, or a related field 2+ years of experience in a technical support role, with experience in installation, maintenance, and repair of IT systems Strong problem-solving skills and the ability to work independently in a fast-paced environment Excellent verbal and written communication skills A valid driver's license and a clean driving record Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location:

Remote-US Compensation Range :

$56,000•$84,000 Benefits Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short•and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico. Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance. Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. #UST #LI-AK3 #LI-Remote Skills technical support,backup and recovery,call support,issue resolution, Benefits Compensation range: $ 56,000.00 to 84,000.00 per year About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.